Dental Front Office Training

Onboarding for Entire Team

The QuickStart Onboarding Course brings everyone in your dental office to the same level of skill by teaching the fundamentals of our customer service based phone skills, productive dental scheduling, dental terminology, and HIPAA basics. This primer is an essential starting point so that everyone has a basic understanding of our training philosophy, systems/processes, suggested verbiage and terminology, and how to best implement the training program for maximum success.

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Module 1Introduction
Unit 1Introduction to Quick Start
Module 2Mindset
Unit 1Reactive v. Proactive
Unit 23 Steps to an All-Star Mindset
Module 3Phone Skills
Unit 1Greeting
Unit 2Rapport
Unit 3Engage
Unit 4Ask for the Appointment
Unit 5Taking Info
Module 4GREAT Call Bootcamp
Unit 1GREAT Call Bootcamp – Part I
Unit 2GREAT Call Bootcamp – Part II
Module 5Productive Scheduling
Unit 1Productive Scheduling
Unit 2Preblocking the Schedule
Unit 3Daily Production Goal
Unit 4Individual Roles & Responsibilities
Unit 5Team Roles & Responsibilities
Unit 6Broken Appointment Policy
Module 6Terminology
Unit 1Dental Terminology
Module 7HIPAA
Unit 1HIPAA Compliance
Module 8Certification Exam
Unit 1Quick Start Certification Exam

About Course:

19 units

3 hours of training

CE Eligible

Instructor:

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Alex Nottingham, J.D., M.B.A.

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Heather Nottingham

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Larry Guzzardo

 

Contact us for availability and pricing

We limit enrollment on a monthly basis to provide extraordinary service to our dentists. Reserve your spot!

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