Dental Patient Experience Training

Stand out from your competition!

The Patient Experience Course is every piece of the patient journey all added together. A positive experience creates life-long patients who refer friends and family, while a negative experience results in your patients going to competitors. This course discuses, in detail, how each and every person in the practice contributes to a successful and consistent patient experience, from the front office, to the clinical team, the management, and dentist(s).

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Module 1Introduction
Unit 1Overview
Unit 2The GREAT Call Process
Unit 3Triple S Scheduling System
Unit 4The Business Growth Formula
Unit 5The Winning Edge
Unit 6Flawless Performance
Unit 7A Thriving Practice
Module 2Customer Service
Unit 1A Culture of Service
Unit 2Sales vs Service
Unit 3Power of Rapport
Unit 4Fortune 500 Service
Unit 5Service and Systems
Module 3The 5 P’s of The Patient Experience
Unit 1Phone Call
Unit 2Preparation
Unit 3Patient Exam
Unit 4Presentation
Unit 5Proactive Followup
Module 4Going Deeper
Unit 1A Warm Welcome
Unit 2The Morning Huddle
Unit 3First Impressions
Unit 4The Walkthrough
Unit 5Patient Exam
Unit 6Presentation and Hygiene
Unit 7Wrapping it up
Module 5Image & Etiquette
Unit 1Intro to Image
Unit 2First Impressions
Unit 3Dos and Don’ts of Dressing
Unit 4Front Office Dress
Unit 5Back Office Dress
Unit 6Voicemail
Unit 7Emails
Module 6Certification Exam
Unit 1Patient Experience Exam

 

About Course:

33 units

5 hours of training

CE Eligible

Instructors:

alex-small
Alex Nottingham, J.D., M.B.A.

heather-small
Heather Nottingham

larry-small
Larry Guzzardo

Contact us for availability and pricing

We limit enrollment on a monthly basis to provide extraordinary service to our dentists. Reserve your spot!