Dental Patient Experience Training

Stand out from your competition!

The Patient Experience Course is every piece of the patient journey all added together. A positive experience creates life-long patients who refer friends and family, while a negative experience results in your patients going to competitors. This course discuses, in detail, how each and every person in the practice contributes to a successful and consistent patient experience, from the front office, to the clinical team, the management, and dentist(s).

Module 1	Introduction
Unit 1	Overview
Unit 2	The GREAT Call Process
Unit 3	Triple S Scheduling System
Unit 4	The Business Growth Formula
Unit 5	The Winning Edge
Unit 6	Flawless Performance
Unit 7	A Thriving Practice
Module 2	Customer Service
Unit 1	A Culture of Service
Unit 2	Sales vs Service
Unit 3	Power of Rapport
Unit 4	Fortune 500 Service
Unit 5	Service and Systems
Module 3	The 5 P’s of The Patient Experience
Unit 1	Phone Call
Unit 2	Preparation
Unit 3	Patient Exam
Unit 4	Presentation
Unit 5	Proactive Followup
Module 4	Going Deeper
Unit 1	A Warm Welcome
Unit 2	The Morning Huddle
Unit 3	First Impressions
Unit 4	The Walkthrough
Unit 5	Patient Exam
Unit 6	Presentation and Hygiene
Unit 7	Wrapping it up
Module 5	Image & Etiquette
Unit 1	Intro to Image
Unit 2	First Impressions
Unit 3	Dos and Don’ts of Dressing
Unit 4	Front Office Dress
Unit 5	Back Office Dress
Unit 6	Voicemail
Unit 7	Emails
Module 6	Certification Exam
Unit 1	Patient Experience Exam