Dental Phone Call Greeting

The dental phone call greeting is a critical step in the GREAT Call Process. In this module, we discuss how to create a consistent salutation/greeting and to set up the call for ultimate success. Did you know that a first impression only takes 7 seconds? Therefore, the beginning of contact is of critical importance.

Module 3Dental Phone Call Greeting
Unit 1Importance of an All-Star Greeting
Unit 2Salutation
Unit 3Asking Name
Unit 4Welcome
Unit 5Asking Contact Number
Unit 6Referral Source
Unit 7Pass Off or Take Call
Unit 8Greeting Conclusion and Role Play
Unit 9Phone Success Quiz #01

Go back to Dental Phone Skills Training Course Outline