Dental Phone Call Greeting

The dental phone call greeting is a critical step in the GREAT Call Process. In this module, we discuss how to create a consistent salutation/greeting and to set up the call for ultimate success. Did you know that a first impression only takes 7 seconds? Therefore, the beginning of contact is of critical importance.

Module 3 Dental Phone Call Greeting
Unit 1 Importance of an All-Star Greeting
Unit 2 Salutation
Unit 3 Asking Name
Unit 4 Welcome
Unit 5 Asking Contact Number
Unit 6 Referral Source
Unit 7 Pass Off or Take Call
Unit 8 Greeting Conclusion and Role Play
Unit 9 Phone Success Quiz #01

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2. Banish broken appointments

3. Reduce turnover by 25%

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