The dental phone call greeting is a critical step in the GREAT Call Process. In this module, we discuss how to create a consistent salutation/greeting and to set up the call for ultimate success. Did you know that a first impression only takes 7 seconds? Therefore, the beginning of contact is of critical importance.
| Module 3 | Dental Phone Call Greeting |
| Unit 1 | Importance of an All-Star Greeting |
| Unit 2 | Salutation |
| Unit 3 | Asking Name |
| Unit 4 | Welcome |
| Unit 5 | Asking Contact Number |
| Unit 6 | Referral Source |
| Unit 7 | Pass Off or Take Call |
| Unit 8 | Greeting Conclusion and Role Play |
| Unit 9 | Phone Success Quiz #01 |
