Case Acceptance Verbiage – Dental Training

Success case acceptance verbiage in every part of the patient experience depends on our ability to create a meaningful connection with the folks we are treating. From answering the phones, explaining the findings of an exam, case acceptance, and making financial arrangements, we depend on verbal communication to relay critical information.

But when you are unsure of the best way to speak with your patients, it can create barriers to success.

How to increase Case Acceptance Verbiage?

Watch the podcast episode of Dental All-Stars, host Alex Nottingham sits down with Eric Vickery, President of Coaching at All-Star Dental Academy. Eric is a respected expert in practice management and dental case acceptance and has been delivering keynotes and training events all over North America since 2001. Tune in to gain insight from this veteran of the dental industry!


  • [01:01] The biggest mistake offices make when it comes to dental case acceptance
  • [04:55] Removing friction in dentistry for dental case acceptance
  • [07:03] What offices need to realize to improve case acceptance
  • [13:07] Focussing on the “90-5-5” rule
  • [15:05] Main reasons patients may object to treatments
  • [17:53] What you can do in your practice tomorrow to improve dental case acceptance
  • [20:04] How to get the patient to move forward with dental case acceptance
  • [24:50] Eric talks about the growth summit and his coaching team

[PODCAST] The 95-5 Dental Case Acceptance Rule

About Alex Nottingham, JD, MBA

Alex is the CEO and Founder of All-Star Dental Academy®. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Master of Business Administration (MBA) from Florida International University.


Limited Time: FREE eBook

"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer

1. Get QUALITY patients without selling

2. Banish broken appointments

3. Reduce turnover by 25%

You have Successfully Subscribed!