Category: Scheduling

Handling Friends or Family that Cancel Appointments

Handling Friends or Family that Cancel Appointments

At All-Star Dental Academy, we have very specific processes and verbiage for Banishing Broken Appointments and Cancellations, even with respect to friends or family that cancel appointments. One of our dentists recently asked us a question on how to address patients...

Banishing Broken Appointments

Banishing Broken Appointments

We recently hosted a special, public session of our Study Club where we talked about strategies for overcoming broken appointments / no-shows. Fundamentally, the challenge associated with getting patients to show up to their appointments is one of perception. Patients...

Limited Time: FREE eBook

"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer

1. Get QUALITY patients without selling

2. Banish broken appointments

3. Reduce turnover by 25%

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