Dental Phone Skills
All-Star Academy: Phone Skills Secret Sauce
Heather Nottingham, VP of Training discuss the confusion between All-Star Academy, All Star Academy, AllStar Academy. It's more than cooking! Alex discussed the confusion between All-Star Academy, the cooking show, and All-Star Dental Academy, and decided to have some...
Improving Dental Team Training
All-Star Coaches Eric Vickery, and Larissa Pretoni discuss the importance of training and development in the dental field with Alex Nottingham. They agreed that the dentist has to be committed to training and be the leader in order for it to be successful. Larissa...
Boost Your Phone Skills with “Share the Sizzle”
Heather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy, joins the show to discuss sizzling-up phone skills. Heather has over 24 years worth of customer service, training, and phone skills experience and designed the All-Star Dental...
5 Common Mistakes with Dental Front Office Training (and how to fix them fast) – Virtual Dental Front Office Training
Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in. It’s where your existing patient's schedule appointments, and the...
New Patient Phone Call FAILS! Part 3!
For lasting success, the New Patient Phone Call is one of the most critical systems you need to optimize. Beyond the obvious reason – that you MUST get new patients into your practice – there is a lot more to “success” on new patient calls than just getting...
New Patient Phone Call FAILS! Part 2
Or... Does this happen in your practice? DON'T Let Phone Mistakes Cost you a Million Dollars in Patient Life-Time-Value Revenue "We used to see around 65 to 70 new patients a month. After training with All-Star, we see about 250 new patients a month!"-- DR. CLYDE...
New Patient Phone Call FAILS! Part 1
How to Make Sure Callers WON’T Make an Appointment DON'T Do This When You Answer the Phone: A Million Dollars in Patient Life-Time-Value Lost From Phone Call Mistakes Failing to convert new patient phone calls is costing your dental practice literally HUNDREDS OF...
3 Steps to Get Patients to Show Up for Their Appointments – The Confirmation Triad™
We all know how frustrating it is to have canceled, broken appointments, or no-shows on your schedule. The Problem: From speaking with hundreds of dentists and team members each year, we know that cancellations are one of the biggest, if not the biggest, issues...
Call Conversion: A Critical Predictor of Success
We've been talking recently about monitoring your practice's performance. Taking a close look at different practice data - payroll, overhead, production, case acceptance, etc - yields what practice managers, coaches, consultants, and others call Key Performance...
The Importance of Dental Staff Training – RIGHT NOW
Most businesses, especially small and medium enterprises (including private dental practices) are still feeling the effects of poor dental staff training. In such circumstances, most businesses focus on survival and reduce funding to anything that seems non-essential....
