Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile system, focusing on the “S” (steadiness) personality type.
Resources:
About Eric Vickery
Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.
Episode Transcript
Transcript performed by A.I. Please excuse the typos.
00:02
This is Dental All-Stars, where we bring you the best in dentistry on marketing, management, and training. Hello friends, welcome to your weekly Motivational Moments with Eric Vickery, president of coaching at All-Star Dental Academy. We are on our dive into the DISC personality profile system. And again, it’s a way to provide great customer service. I think the highest level customer service is the adaptation part of this. So in emotional intelligence, that’s the relationship management.
00:31
How do you relate to people in a way that works best for them? And because you’re the one providing the service, you’re the one doing the adapting. Now, I wanna make something really clear. You’re not adapting all the time. That would be emotionally exhausting. You’re finding moments where you do that. If you noticed in last week’s video on the eye, I slowed my pace down just for a few seconds, just for a few moments to make sure that’s great. If you notice in this video, I slowed my pace down.
01:01
This is for my S personality styles. And when they were hearing the D version of this a couple of weeks ago, the S personality styles were going, whoa, that’s way too fast talk for me. That’s movement, that’s too much. The D’s when I said get to the point faster, and the eyes probably loved it because that was more my natural zone. But here if you notice, I’ve got a different volume, I’ve got a different tempo, and it should feel different. For the D’s, it’s not gonna be your thing.
01:31
For the S’s, you’re gonna love it more. And so when you adapt, remember, you’re adapting to their style, you’re bringing that on, but you’re not doing it all day. I couldn’t do this all day. It’s not who I am. So, S’s. These are steadiness, they’re steady, which means they love things to be even keel, no surprises, right? They are people-focused, like the eyes, they’re people-focused, but they’re not external and extroverted like the eyes.
01:57
They’re introverted like the C’s in the bottom of the grid. They’re askers, they’re more inquisitive. They love to say, hey, I’d love to go out to dinner tonight. And when someone says, great, where you wanna go? They say, well, I don’t know, where do you wanna go? They have a thought, they wanna connect, they wanna be with people, but they’re not really demanding on where it is, and they’ll ask a lot of questions. Where would you like to go? And I think that’s totally fine. It doesn’t make them wrong. It’s just an acknowledgement. This is our Winnie the Pooh group. Everybody loves Winnie the Pooh. And so,
02:26
When I say, all right, let’s talk about the S people in your life, everybody thinks, aw, I love them. The number one thing they want is harmony. They want things just working. They don’t like a lot of surprises. It can really frustrate them when things don’t work well. So, what does that mean? Their fear is. Their fear is discord or chaos or interruption. And we need to be aware of that for our S styles. I think that’s important to know. You know, you wouldn’t wanna
02:55
If you’re a D and you’re like, you’re okay moving and changing and flipping the script and moving fast, you wouldn’t wanna really surprise that S personality style with that. You wanna make a shift there. So I want us to remember, S’s, you’re not wrong for being an S, just like any other style, and we appreciate you, and we want things to be in harmony as well. It sometimes comes across differently. All right, now for those of you S’s who are listening to this and how you’re being perceived, just know this.
03:24
You are perceived as slower in thought process, and so therefore people wonder, are we still in a conversation sometimes? Especially Cs, we’ll talk about that next week. Ss are seen as just peacemakers. People love you. And so what you’re gonna need to do is sometimes get out of your comfort zone. So when you think about relationship management, you’re self-aware of where you are, but now you’ve got an I or a D style in your chair, and I want you to adapt.
03:53
out into something that makes them really comfortable. That means getting to the point quicker. That means being more on point. That means more confident in your credibility. Do you hear how I’m picking up my pace and moving my tone? Moving from S into a different style. So as you perceive them, I want you to be them. Take out the fear of change of who I am. It’s just gonna be for a moment and it’ll be okay. And you’re just gonna give them it in a way, deliver it in a way that makes them feel really good about it. All right.
04:22
I hope that feels good for you. I hope you feel comfortable in that. I want you to try it this week. And then come back next week or at your next team meeting and talk with your team about what you’ve been trying to do with this and express yourselves. I’s and D’s, please create space in your conversation for the S’s in the group to communicate. It seems like they’re quiet and they don’t wanna talk. They just can’t find a moment because you two are moving and moving and grooving and talking the whole time. Create space, ask the S personality style, would you like?
04:51
to add something to this. S’s, put your hand up, get out there. Put yourself in there. You’ve got really good things to say. People need to hear your voices. All right guys, have a powerful week. We’ll see you next week.
05:06
We hope you enjoyed this episode of Dental All-Stars. Visit us online at allstardentalacademy.com
