Motivational Moments with Eric Vickery: This episode discusses balancing relationships and firmness in leadership, emphasizing emotional intelligence and effective communication.
Resources:
About Eric Vickery
Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.
Episode Transcript
Transcript performed by A.I. Please excuse the typos.
00:02
This is Dental All-Stars, where we bring you the best in dentistry on marketing, management, and training. Hello, friends. Welcome to your weekly Motivational Moments with Eric Vickery, president of coaching at All-Star Dental Academy. We are in the middle of a series where we’re talking about leadership. And I hope that each week you’re constantly being reminded that you are a leader and remembering that the greatest leaders are heroes. So…
00:31
This week we’re on the R, so we’ve done H&E, humble and equipping, but we’re talking about both ends of the spectrum. The greatest leaders have balance in the heroes system. So today R, relational, building relationships, having fun with people, being connected with them. So your one-on-one meetings with people, when you’re with your patient, being connected with them where you’re building trust and rapport, when you’re on the phone during the great call process.
01:01
You’re engaged and you’re building rapport with them. And yet on the other side of the spectrum as a leader, you’re also firm. You’re not wavering in your belief about who you are and what you guys are about. That firmness is a balance. And you don’t abuse the relationship. You value the relationship, but yet you’re also firm and the belief of…
01:29
who you are and what you are in that relationship. So, you know, if I’m in a relationship, it’s not, hey, just treat me however you want, you know, walk all over me. It is a firm relationship with mutual respect with each other. And how do you do that? How do you maintain that? Well, I think it’s actually in your emotional intelligence, I think it’s in your ability to be self-aware, to manage yourself, but also in relationship management. That’s where all this falls into play. So,
01:57
We could do a deep dive into EQ anytime. I love that topic. But if you think about relationship management in the EQ system, it is a lot of verbal skill training. It’s understanding who you are as an individual, and it’s reading the room and paying attention to people, and being willing to have sometimes those tough conversations. Sometimes being willing to engage in a way that you didn’t think you had to or wanted to. I love talking with my doctors and hearing in their leadership coaching and hearing them talk about
02:27
You know, this person said this, patient or team member, I just sat down and talked with them and got clarity on it and had effective communication. So in your relationships, be firm, but have effective communication so that it’s mutual. Everything is mutual in that. I think people respect that and they value it a ton. So if you’re wanting more of this, remember we have our leadership retreat this coming January 24th and 25th in Florida. So doctors,
02:57
If you want to join us, just email me, eric at alls And for those of you that are team members and looking to develop your leadership, this week focus in on am I being fair in my relationships? Firm, but yet also having fun. I’m engaged, but yet if there’s any issues, we can get clarity on it. All right guys, have a great week. We hope you enjoyed this episode of Dental All-Star.
03:26
visit us online at allstardentalacademy.com
