Dental Customer Service Training

Learn Customer Service... The All-Star Way!

In the Customer Service 101 Course, we show how providing an amazing patient experience is critical to the long-term success of your dental practice. An important piece of the patient experience puzzle is the fundamentals of customer service. We discuss easy-to-implement concepts of customer service for the whole team and ways to bring improvements to your customer service systems. Consider this the “do’s and don’ts” of customer service for an amazing practice!

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Module 1Fundamentals
Unit 1Introduction
Unit 2Fundamentals of Customer Service
Module 2Basics of Phone Skills
Unit 1Phone Service Fundamentals – Part 1
Unit 2Phone Service Fundamentals – Part 2
Unit 3Phone Service Fundamentals – Part 3
Module 3All-Star Service
Unit 1All-Star Service – Part 1
Unit 2All-Star Service – Part 2
Unit 3All-Star Service – Part 3
Unit 4All-Star Service – Part 4
Unit 5All-Star Service – Part 5
Module 4Certification Exam
Unit 1Customer Service 101 Exam

 

About Course:

11 units

2 hours of training

CE Eligible

Instructor:

Dental Phone Skills Training

Heather Nottingham
VP of Training
All-Star Dental Academy

Contact us for availability and pricing

We limit enrollment on a monthly basis to provide extraordinary service to our dentists. Reserve your spot!

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