Dental Customer Service Training

Learn Customer Service... The All-Star Way!

In the Customer Service 101 Course, we show how providing an amazing patient experience is critical to the long-term success of your dental practice. An important piece of the patient experience puzzle is the fundamentals of customer service. We discuss easy-to-implement concepts of customer service for the whole team and ways to bring improvements to your customer service systems.¬†Consider this the “do’s and don’ts” of customer service for an amazing practice!

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Module 1Fundamentals
Unit 1Introduction
Unit 2Fundamentals of Customer Service
Module 2Basics of Phone Skills
Unit 1Phone Service Fundamentals – Part 1
Unit 2Phone Service Fundamentals – Part 2
Unit 3Phone Service Fundamentals – Part 3
Module 3All-Star Service
Unit 1All-Star Service – Part 1
Unit 2All-Star Service – Part 2
Unit 3All-Star Service – Part 3
Unit 4All-Star Service – Part 4
Unit 5All-Star Service – Part 5
Module 4Certification Exam
Unit 1Customer Service 101 Exam


About Course:

11 units

2 hours of training

CE Eligible


Dental Phone Skills Training

Heather Nottingham
VP of Training
All-Star Dental Academy

Contact us for availability and pricing

We limit enrollment on a monthly basis to provide extraordinary service to our dentists. Reserve your spot!