Dental Customer Service Training

Learn Customer Service... The All-Star Way!

In the Customer Service 101 Course, we show how providing an amazing patient experience is critical to the long-term success of your dental practice. An important piece of the patient experience puzzle is the fundamentals of customer service. We discuss easy-to-implement concepts of customer service for the whole team and ways to bring improvements to your customer service systems. Consider this the “do’s and don’ts” of customer service for an amazing practice!

Module 1	Fundamentals
Unit 1	Introduction
Unit 2	Fundamentals of Customer Service
Module 2	Basics of Phone Skills
Unit 1	Phone Service Fundamentals – Part 1
Unit 2	Phone Service Fundamentals – Part 2
Unit 3	Phone Service Fundamentals – Part 3
Module 3	All-Star Service
Unit 1	All-Star Service – Part 1
Unit 2	All-Star Service – Part 2
Unit 3	All-Star Service – Part 3
Unit 4	All-Star Service – Part 4
Unit 5	All-Star Service – Part 5
Module 4	Certification Exam
Unit 1	Customer Service 101 Exam