Dental Training Blog
Dental Office Phone Training: 5 Tips To Improve Your Receptionist’s Phone Skills
Although a potential patient may discover your practice through the internet or personal contact, most prospective patients will get in touch with your dental office on the phone. Your receptionist will have to manage the appointments of existing patients through the...
How To Manage Your Team’s Declining Performance During Crises
Recently, my inbox chimed with a notification from one of my favorite newsletters – the Harvard Business Review. The article talked about “team regression” and managing team performance during challenging times. It explored the fascinating psychology behind a team’s...
The Frictionless Dental Practice
For dental practices, friction is anything that negatively impacts the patient experience. Read on for an explanation of how this concept is relevant in the modern business environment, and more importantly, why it matters for your dental practice, especially in the...
Harvard Business Review: Are You Stressing Out Your Employees? Keep a Lookout for These 5 Signs
Recently, a compelling article from Harvard Business Review caught my attention. It discussed how business leaders can profoundly impact employee anxiety and stress levels. Read on about how you can manage stress in dentistry. Most business owners...
Happiness as a Competitive Advantage
How Happiness Drives Productivity And Why You Must Train For It Wars, hurricanes, poverty, political unrest, and now the global economy caving in under relentless COVID-19 pressure. It seems the life we know has been turned upside down. From our Facebook feeds to the...
The Patient Journey Part 2: Case Acceptance and the Patient Experience
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA, All-Star's Phone Skills Specialist and VP of Training Heather Nottingham, All-Star's Head Instructor, Larry Guzzardo, All-Star's VP of Coaching and HR specialist Robyn Reis, and Eric Vickery, All-Star's...
The Patient Journey Part 1: Now what do I say?
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA, All-Star's Phone Skills Specialist and VP of Training Heather Nottingham, All-Star's Head Instructor, Larry Guzzardo, All-Star's VP of Coaching and HR specialist Robyn Reis, and Eric Vickery, All-Star's...
Supporting Your Team’s Success
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA, All-Star's Head Instructor, Larry Guzzardo, All-Star's VP of Coaching and HR specialist Robyn Reis, and Eric Vickery, All-Star's KPI Coach discuss issues surrounding the Coronavirus and the dental...
Clearing the Coronavirus Confusion – Part 2
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA, All-Star's Head Instructor, Larry Guzzardo, All-Star's VP of Coaching and HR specialist Robyn Reis, and Eric Vickery, All-Star's KPI Coach discuss issues surrounding the Coronavirus and the dental...
Clearing the Coronavirus Confusion – Part 1
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA, All-Star's Head Instructor, Larry Guzzardo, and All-Star's VP of Coaching and HR specialist Robyn Reis, discuss issues surrounding the Coronavirus and the dental practice, and answer viewer questions...
A Summary of Financial Assistance for Dentists During the Crisis
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA and All-Star's Head Instructor, Larry Guzzardo, discuss the financial assistance being made available for dental practices during the Coronavirus crisis. Watch the replay below:...
Hope In Uncertainty: Part 3 – Technology Issues with Dr. Lorne Lavine, The Digital Dentist
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA and Dr. Lorne Lavine, The Digital Dentist, discuss a variety of Technology issues - such as remote work and HIPAA - and the Coronavirus crisis. Watch the replay below: https://youtu.be/Dc1gmQaN7nw Listen...
