There are good employees and then there are great employees. There are team members that go through the day barely noticed, and there are others who will always be the frontrunners for important projects and tasks – the ones who will always be asked for...
Do you ever get push-back from your team about doing the things you ask them of them? The idea that you would get resistance from your team seems crazy since you are the boss, right? Does your team outright ignore your directions, or stare back blankly as if they will...
A dentist in our training program asked a very common question recently about new patient phone calls. I wanted to answer it publicly so everyone can benefit from the response. The Question about New Patient Phone Calls: Question: “The GREAT Call...
Have you been confused about how to use photography to help patients understand their clinical problems? Showing patients what’s going on inside their mouth is more powerful than simply telling them. Pictures can illustrate a condition that you could never accurately...
Day in and day out, I speak with dentists, dental front desk, dental practice managers, consultants, supply reps, and others who are either on our program or are considering enrollment for their offices or clients or colleagues. Many of these people face the same...
A critical part of dental practice is effective time management for the doc and efficient management of the schedule. Preblocking – setting aside “blocks” of time in the day for specific types of procedures – is somewhat controversial, but it...
There are many phone questions that a patient will ask when they call a dental office. Typically, untrained phone staff will immediately answer the patient’s questions. But, once the patient gets their answer they tend to say thanks and hang up. ...
Hi everyone! This topic was discussed in our student center forum and I felt the information and tips were so great I wanted to share it with the public. I am sure many of you are or will be dealing with this at one time or another. One of our All-Star offices...
Dentists typically don’t have good protocols in place for the practice to run efficiently in order to encourage dental teamwork. The most important aspect of any dental business is the team! If your team has not been trained to optimally handle all aspects of the...
When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look...
