A dentist in our training program asked a very common question recently about new patient phone calls. I wanted to answer it publicly so everyone can benefit from the response. The Question about New Patient Phone Calls: Question: “The GREAT Call...
Have you been confused about how to use photography to help patients understand their clinical problems? Showing patients what’s going on inside their mouth is more powerful than simply telling them. Pictures can illustrate a condition that you could never accurately...
Day in and day out, I speak with dentists, dental front desk, dental practice managers, consultants, supply reps, and others who are either on our program or are considering enrollment for their offices or clients or colleagues. Many of these people face the same...
A critical part of dental practice is effective time management for the doc and efficient management of the schedule. Preblocking – setting aside “blocks” of time in the day for specific types of procedures – is somewhat controversial, but it...
There are many phone questions that a patient will ask when they call a dental office. Typically, untrained phone staff will immediately answer the patient’s questions. But, once the patient gets their answer they tend to say thanks and hang up. ...
Hi everyone! This topic was discussed in our student center forum and I felt the information and tips were so great I wanted to share it with the public. I am sure many of you are or will be dealing with this at one time or another. One of our All-Star offices...
Dentists typically don’t have good protocols in place for the practice to run efficiently in order to encourage dental teamwork. The most important aspect of any dental business is the team! If your team has not been trained to optimally handle all aspects of the...
When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look...
Excellent customer service (or “patient service” if you prefer) is fundamental to providing an All-Star Patient Experience. And it isn’t just the patient that benefits. Join us as we explore the role of service in working with patients and how it...
For any dental practice to get noticed—and patronized—in today’s oversaturated marketplace, it’s just not enough to blend in. Me-too-isms won’t cut it. Fitting in is a sure way to obscurity. You’re either extraordinary or invisible. In a word: RADICAL. This podcast...
