The Scheduling Doctor: How to Prevent Patient Cancellations in Your Dental Practice

Do you feel frustrated when patients cancel their appointments last minute or simply don't show up? You're not alone. This is a common problem faced by dental practices. However, what if there was a way to get patients to happily show up on time? In this episode of...

How to Improve Case Acceptance in Your Practice

Are you struggling to break free from insurance contracts restricting your practice growth? If so, you’re not alone. Unfortunately, many dentists feel tethered to their plan and find it difficult to transition away from restrictive policies. To help us understand the...

Key Components of a Successful Workplace

One of the key components of a successful workplace is a thriving team environment. But how do you engage a disengaged team? Robyn Reis, Director of Hiring and VP of Coaching for All-Star Dental Academy, offers valuable tips on how to achieve this. As a certified HR...

Is Your Recruiting Process Resulting in the Best Employees?

Your team is your most powerful tool for dental success. Indeed, human Intellectual capital is a crucial resource that every organization requires. Employees are considered assets and now that they are all the more aware of their value (referring to cultural shifts...

How to Find Out If Your Employees Are Happy: It Matters

Mara (not a real person), for all appearances, was a model team member. She was competent and enthusiastic about working with patients. She was also open to learning and improving her professional skills, a pleasure to have in the practice every day, and seemed like...

KPIs Are More Than Just a Measure of Past Performance

Let's talk KPIs. KPIs (just for the sake of repeating) are key performance indicators businesses use to measure specific performance metric over a specific period of time. As useful as measuring KPIs can be, many businesses do not approach the process in the way they...

Waiting for the Perfect Team to Start Training

"The only thing worse than training your employees and having them leave is NOT training them and having them stay." — Henry Ford, Founder, Ford Motor Company In this challenging hiring environment, many dentists have holes in their team. And too many practices think...

From the HBR: Leadership Training for Dentists

I recently came across an article in the Harvard Business Review that I thought was directly applicable to our clients regarding leadership training for dentists. Leadership and management skills development are critical for entrepreneurial dentists – but we have to...

From The HBR – Your Post-pandemic work environment: Is going back to normal the answer?

Even though we are facing new challenges with the Delta Variant, a return to normal will happen soon. The Covid-19 crisis has left no area of our lives, be it work or personal life, unaffected. We were all forced to change the...

New Patient Phone Call FAILS! Part 3!

For lasting success, the New Patient Phone Call is one of the most critical systems you need to optimize. Beyond the obvious reason – that you MUST get new patients into your practice – there is a lot more to “success” on new patient calls than just getting...

New Patient Phone Call FAILS! Part 2

Or... Does this happen in your practice? DON'T Let Phone Mistakes Cost you a Million Dollars in Patient Life-Time-Value Revenue "We used to see around 65 to 70 new patients a month. After training with All-Star, we see about 250 new patients a month!"-- DR. CLYDE...

New Patient Phone Call FAILS! Part 1

How to Make Sure Callers WON’T Make an Appointment DON'T Do This When You Answer the Phone: A Million Dollars in Patient Life-Time-Value Lost From Phone Call Mistakes Failing to convert new patient phone calls is costing your dental practice literally HUNDREDS OF...