Shelly VanEpps and Alex Nottingham JD MBA discuss the importance of phone skills in converting new patients, enhancing the patient experience, and how team training is key to dental office success. Resources: All-Star Live Dental Training Events Dental Coaching Dental...
Importance of Phone Skills
Heather Nottingham highlights the critical role of phone skills in dental practices, focusing on effective communication, patient engagement, and building trust to enhance case acceptance and practice growth. Resources: Dental Practice Growth Webinar Dental Coaching...
Case Acceptances Starts with the Phones
Eric Vickery and Alex Nottingham JD MBA discuss how success starts with the first interaction - phone skills are vital for case acceptance as this interaction builds trust and rapport which impacts long-term patient relations. Resources: All-Star Live Dental Training...
Don’t Answer the Phone
Shelly VanEpps and Alex Nottingham JD MBA explore the detrimental impact of mishandled phone calls on practice revenue, with missed opportunities potentially costing millions over the lifetime of a practice. Resources: Dental Practice Growth Webinar Dental Coaching...
Phone Skills Bootcamp
Heather Nottingham discusses how the importance of phone skills lies in setting a positive first impression and driving conversions, yet many practices fail to prioritize this area. Join us on May 16th for our Phone Skills Bootcamp! Resources: Practice Growth Summit...
New Patient Phone Call Success
Weekly Motivational Moments with Eric Vickery: New patient phone calls - ask questions, guide conversations, and aim for scheduling success! Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About Eric Vickery Eric holds a...
Banish Broken Appointments
Alex Nottingham, JD, MBA offers expert guidance in banishing broken appointments to drive practice growth. Unlock effective strategies and training for optimal practice management. Resources: Dental Practice Growth Webinar All-Star Live Dental Training Events Dental...
The GREAT Phone Call™ Process
Alex Nottingham discusses the GREAT Call™ Process - building rapport with new callers leads to increased call conversion and patient experience. Don't be EAGER, be GREAT. Resources: Dental Practice Growth Webinar All-Star Live Dental Training Events Dental Coaching...
Poor Phone Call Conversion
Alex Nottingham, JD, MBA highlights the toll of poor call conversions on profit. Team training is vital for reducing this loss. Resources: Dental Practice Growth Webinar All-Star Live Dental Training Events Dental Coaching All-Star Online Training About Alex...
Being a Peach on the Phone
Heather Nottingham shares insights on conquering phone fears, embracing change, and delivering excellent customer service. Be a confident 'peach'! Resources: Dental Practice Growth Webinar Dental Online Team Training About Heather Nottingham Heather is the VP of...
Does Everyone Need Phone Training?
Dental All-Stars: Cross-train your team for phone skills and consistent patient experience. Heather Nottingham's insights for success. Resources: Dental Practice Growth Webinar Dental Online Team Training About Heather Nottingham Heather is the VP of Training &...
Business Growth Formula
Dental All-Stars: Jay Shorr & Alex Nottingham discuss the Business Growth Formula – emphasizing training, service, and patient experience. Resources: Shorr Solutions Dental Practice Growth Webinar About Jay Shorr As the CEO and Founder of Shorr Solutions, a...