Scheduling Archives | All-Star Dental Academy

Case Acceptance Black Hole: Where Your Dental Dollars Disappear

by Alex Nottingham, JD, MBA | Sep 4, 2019 | Case Acceptance, Leadership, Management, Patient Experience, Phone Skills, Scheduling, Training

Many dentists believe that all their revenue problems lie with case acceptance. But there is an interesting financial reality that parallels the patient journey from first contact through case presentation, case acceptance, treatment and follow-up. Essentially, there...

5 Common Mistakes with Dental Front Office Training (and how to fix them fast) -Virtual Dental Front Office Training

by Heather Nottingham | Jul 3, 2019 | Phone Skills, Scheduling, Training

Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in. It’s where your existing patients schedule appointments, and the...

Dental Scheduling Training: Three Efficient Steps

by Alex Nottingham, JD, MBA | May 20, 2019 | Leadership, Management, Scheduling

When you focus on dental scheduling training for your team, you run into a stark reality: There are only a few ways to increase revenue: work more, charge more, or become more efficient. The problem is that working more hours typically leads to burn out for the...

Return on Hygiene with Rachel Wall

by Alex Nottingham, JD, MBA | May 7, 2018 | Case Acceptance, Management, Patient Experience, Podcast, Scheduling

Is your hygiene team the backbone of your practice or the weakest link? Whatever your answer, there’s room for improvement and growth in every hygiene department. As one of the most overlooked and most important parts of your practice success, your hygiene team needs...

Production Killers with Larry Guzzardo

by Alex Nottingham, JD, MBA | Apr 2, 2018 | Management, Podcast, Scheduling

In this podcast, Larry Guzzardo shares his production killers: Why dental scheduling is so important What production killers are The top 2 scheduling production killers The impact production killers have Larry Guzzardo is a dental consultant with over 24 years of...

Handling Friends or Family that Cancel Appointments

by Heather Nottingham | Jan 19, 2016 | Scheduling

At All-Star Dental Academy, we have very specific processes and verbiage for Banishing Broken Appointments and Cancellations, even with respect to friends or family that cancel appointments. One of our dentists recently asked us a question on how to address patients...