Although a potential patient may discover your practice through the internet or personal contact, most prospective patients will get in touch with your dental office on the phone. Your receptionist will have to manage the appointments of existing patients through the...
Recently, my inbox chimed with a notification from one of my favorite newsletters – the Harvard Business Review. The article talked about “team regression” and managing team performance during challenging times. It explored the fascinating psychology behind a team’s...
For dental practices, friction is anything that negatively impacts the patient experience. Read on for an explanation of how this concept is relevant in the modern business environment, and more importantly, why it matters for your dental practice, especially in the...
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA, All-Star’s Phone Skills Specialist and VP of Training Heather Nottingham, All-Star’s Head Instructor, Larry Guzzardo, All-Star’s VP of Coaching and HR specialist Robyn Reis, and Eric...
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA, All-Star’s Phone Skills Specialist and VP of Training Heather Nottingham, All-Star’s Head Instructor, Larry Guzzardo, All-Star’s VP of Coaching and HR specialist Robyn Reis, and Eric...
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA, All-Star’s Head Instructor, Larry Guzzardo, All-Star’s VP of Coaching and HR specialist Robyn Reis, and Eric Vickery, All-Star’s KPI Coach discuss issues surrounding the Coronavirus and...
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"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
