I haven't yet met a dentist that wasn't looking for some way to improve their dental case acceptance success rate with their patients. Going Deeper with Dental Case Acceptance [PODCAST] 95-5 Rule of Case Acceptance In this episode of Dental All-Stars, host Alex...
Heather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy, joins the show to discuss sizzling-up phone skills. Heather has over 24 years worth of customer service, training, and phone skills experience and designed the All-Star Dental...
Dentists often wonder why they don’t get more dental patient referrals. Why are they so haphazard? In this podcast, Larry Guzzardo, All-Star Dental Academy’s head instructor, discusses why patients don’t refer more often, how to encourage the team to get more...
Do you feel frustrated when patients cancel their appointments last minute or simply don't show up? You're not alone. This is a common problem faced by dental practices. However, what if there was a way to get patients to happily show up on time? In this episode of...
An effective dental morning huddle may be one of the most powerful tools to ensure an efficient and productive day. First, it is important to understand what a morning huddle is and its purpose. An effective morning huddle is a time for your team members to share...
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA speaks with All-Star's Director of Hiring and VP of Coaching Robyn Reis. In today’s fast-paced business world, it's more important than ever to ensure your team is engaged and thriving in the workplace....
Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in. It’s where your existing patient's schedule appointments, and the...
We've been talking recently about monitoring your practice's performance. Taking a close look at different practice data - payroll, overhead, production, case acceptance, etc - yields what practice managers, coaches, consultants, and others call Key Performance...
Most businesses, especially small and medium enterprises (including private dental practices) are still feeling the effects of poor dental staff training. In such circumstances, most businesses focus on survival and reduce funding to anything that seems non-essential....
All-Star Dental Academy Lead Mastery Coach speaks with Dr. Al Nordone on his success with operating his practice on a Fee For Service basis. Click below to watch on Youtube, or at the bottom of the post for a podcast. About Dr. Nordone:...
Although a potential patient may discover your practice through the internet or personal contact, most prospective patients will get in touch with your dental office on the phone. Your receptionist will have to manage the appointments of existing patients through the...
Recently, my inbox chimed with a notification from one of my favorite newsletters – the Harvard Business Review. The article talked about “team regression” and managing team performance during challenging times. It explored the fascinating psychology behind a team’s...
"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
1. Get QUALITY patients without selling
2. Banish broken appointments
3. Reduce turnover by 25%
