One of the main concepts in All-Star Dental Academy's Dental Phone Training is to take a bit of time to try to understand the entire scope of a potential patient's healthcare issue, and not to make assumptions about their needs. To illustrate how this can affect...
Times have changed for dental team training options. In the 80's and 90's dentists took their entire teams to dental meetings for their continuing education. Here are the top three reasons why it is now more common and economical to bring the training to the...
Phone scripts are killing your customer service The customer interaction has never been more important than in today’s independent dental practice. Where corporate practices are able to cut prices and invest heavily in marketing, the...
When you hear the word “training,” do you imagine a super fit person wearing spandex and running around sweating in the gym? Do you hear the “Rocky” theme music in the background? Perhaps. But when it comes to dental office training, the term may sound foreign to you....
https://soundcloud.com/academyofgeneraldentistry/positioning-your-practice-for-excellence Dr. Wes Blakeslee interviews Alex Nottingham, CEO and founder of AGD Exclusive Benefits provider All-Star Dental Academy. Nottingham, who gained expertise in the industry by...
One of the myriad challenges facing the independent dentist is encouraging an engaged and motivated team. An article in the Harvard Business Review examined the nature of “mission critical” positions within an organization, but we can take their findings and apply it...
Recently, I was thinking of dental office phone skills while my husband and I took up dance lessons. We have always been good in the basics of what is called “prom dancing,” and “winging it” on the dance floor. Unless you requested the Electric Slide or the Chicken...
Many people feel like drama in the workplace is just what comes with the territory. Does it seem like the same people are behind it all, draining away energy, enthusiasm, and optimism with endless complaining, negativity,...
Administration of plans and coding are even more important with the accelerating shift to PPO plans. This webinar addresses some of the top administrative and coding errors and prevents legal/participation issues while...
Poor training increases turnover by 300%, which is a huge hit to the bottom line of a practice. Turnover costs range from 1-3x the cost of the employee. Think about it: recruitment, training, lost production, efficiency, and overtime/make-up costs. According to the...
There are two things that absolutely infuriate dentists: patients trying to commoditize dentistry by making decisions about treatment based only on price, and patients not showing up for their appointments. Certainly price is an important...
Business email etiquette is essential in today's fast paced computer age. A great deal of communication, whether it be between an employee and a client, or employee-to-employee, is done via email. It is an effective way to have a conversation without having to take...
"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
1. Get QUALITY patients without selling
2. Banish broken appointments
3. Reduce turnover by 25%
