Dental Training Blog
The Patient Journey Part 1: Now what do I say?
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA, All-Star's Phone Skills Specialist and VP of Training Heather Nottingham, All-Star's Head Instructor, Larry Guzzardo, All-Star's VP of Coaching and HR specialist Robyn Reis, and Eric Vickery, All-Star's...
Supporting Your Team’s Success
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA, All-Star's Head Instructor, Larry Guzzardo, All-Star's VP of Coaching and HR specialist Robyn Reis, and Eric Vickery, All-Star's KPI Coach discuss issues surrounding the Coronavirus and the dental...
Dr. Joseph Michelli – How a Mastermind can Help a Dental Practice Compete
One of the biggest perceived challenges for an independent dental practice is how to be more competitive... a dental mastermind can help. Larger dental organizations utilize an approach to business that can easily overpower an independent practice with aggressive...
Dental Business Mastermind: Personal and Professional Success
Titanium Dental Mastermind Click here to learn more Entrepreneur: noun - one who organizes, manages, and assumes the risks of a business or enterprise. Often, the typical practice-owning dentist doesn’t see him or herself as an entrepreneur. But given the...
Dental Inner Circle: The Top 5 Benefits of a Mastermind
A “dental inner circle” is a group of individuals that come together to support you and provide objective feedback on a variety of subjects. Often, a mastermind group functions as a dental inner circle. Mastermind groups are a lesser-known tool of most successful...
The Power of the Dental Mastermind
Napoleon Hill conceived of the idea of a “mastermind” in his book Think and Grow Rich. He defined the “Mastermind Principle” as the effect of like-minded people working together toward a definite purpose; where the value of the whole is greater than the individual...
Convenience, Personalization & Personal Care with Dr. Joseph Michelli
One of the constants for All-Star Dental Academy is the promotion of a service-based approach to the patient experience. One of the champions of service and experience in the modern business environment is Dr. Joseph Michelli. Dr. Michelli recently joined Alex...
Case Acceptance Black Hole: Where Your Dental Dollars Disappear
Many dentists believe that all their revenue problems lie with case acceptance. But there is an interesting financial reality that parallels the patient journey from first contact through case presentation, case acceptance, treatment and follow-up. Essentially, there...
Getting Past “No” – Case Acceptance Objections
Very few people jump for joy when faced with the prospect of going to the dentist, and they come up with all kinds of case acceptance objections. We’ll look at why people object to treatment and explore some tactics to help overcome those objections. Context is...
Dental Treatment Acceptance: Why Patients say NO
Understanding why patients say "no" to a treatment plan is the first step in getting them to say YES. Dental treatment acceptance is a critical step in the patient experience, but it's important to know that with the proper set-up, presenting a treatment plan will be...
All-Star Quick Tip – Avoiding the “S” Words
Training mistakes to avoid include a reliance on the two "S Words." The first word is “selling.” Selling mean to impose on someone to have them to do something you want. Good at business? A focus on manipulating a patient is a losing proposition. Yes, as a dentist you...
Successful Dental Practice – Overcome The Status Quo
Building a successful dental practice has some unique demands. The “owner” of the practice is often the dentist, and unlike most bosses, the dentist is unable to actively manage their team for most of the working day. That...
