Dental Training Blog
How to Communicate With Employees When a Member of the Team Tests Positive for Coronavirus
Millions of Americans have tested positive for the coronavirus, so there are good odds that one or more of your employees will test positive in the coming months. There is a smart (and legal) way to communicate this news to your employees. Even though you may have a...
Podcast: Building A Solid HR Foundation
All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by guest Adrienne Twigg of Bent Ericksen & Associates. They discuss the role that a solid HR foundation plays in a successful dental practice. Topics included: Why having a solid HR foundation in...
Call Conversion: A Critical Predictor of Success
We've been talking recently about monitoring your practice's performance. Taking a close look at different practice data - payroll, overhead, production, case acceptance, etc - yields what practice managers, coaches, consultants, and others call Key Performance...
Podcast: Onboarding New Hires – Legal Issues
Robyn Reis, VP of Coaching at All-Star Dental Academy, joins Lead Mastery Coach Eric Vickery for a discussion on the legal issues surrounding new hires, and more general conversation around a happy and engaged team. Click below to watch on Youtube or at...
Podcast: Hiring All-Stars with Larry Guzzardo
Larry Guzzardo, Head Instructor at All-Star Dental Academy, joins Lead Mastery Coach Eric Vickery for a discussion on the steps for hiring a new employee. Hiring has been top of mind for dentists lately, and Eric and Larry take a close look at the process. In the...
The Importance Of Training Your Staff – RIGHT NOW
Most businesses, especially small and medium enterprises (including private dental practices) are still feeling the effects of the Coronavirus and necessary restrictions on day-to-day life. Put simply, it’ll be a fairly long road to normalcy. In such circumstances,...
Podcast: Staying Productive while Managing Stress
Dr. Emily Letran shares her strategies for staying productive while managing stress with All-Star Dental Academy Lead Mastery Coach Eric Vickery. We have been discussing stress lately on the Dental All-Stars Podcast and we really wanted to pick Dr. Letran's brain on...
Podcast: Stress Management
Strategies for stress management, mental, emotional, and spiritual health with All-Star Dental Academy Lead Mastery Coach Eric Vickery and Alex Nottingham JD MBA. Click below to watch on Youtube, or at the bottom of the post for...
Podcast: Fee For Service Practice Success
All-Star Dental Academy Lead Mastery Coach speaks with Dr. Al Nordone on his success with operating his practice on a Fee For Service basis. Click below to watch on Youtube, or at the bottom of the post for a podcast. https://youtu.be/At17PSjmilM About Dr. Nordone:...
Dental Office Phone Training: 5 Tips To Improve Your Receptionist’s Phone Skills
Although a potential patient may discover your practice through the internet or personal contact, most prospective patients will get in touch with your dental office on the phone. Your receptionist will have to manage the appointments of existing patients through the...
How To Manage Your Team’s Declining Performance During Crises
Recently, my inbox chimed with a notification from one of my favorite newsletters – the Harvard Business Review. The article talked about “team regression” and managing team performance during challenging times. It explored the fascinating psychology behind a team’s...
The Frictionless Dental Practice
For dental practices, friction is anything that negatively impacts the patient experience. Read on for an explanation of how this concept is relevant in the modern business environment, and more importantly, why it matters for your dental practice, especially in the...
