Dental Training Blog
Getting Past “No” – Case Acceptance Objections
Very few people jump for joy when faced with the prospect of going to the dentist, and they come up with all kinds of case acceptance objections. We’ll look at why people object to treatment and explore some tactics to help overcome those objections. Context is...
Dental Treatment Acceptance: Why Patients say NO
Understanding why patients say "no" to a treatment plan is the first step in getting them to say YES. Dental treatment acceptance is a critical step in the patient experience, but it's important to know that with the proper set-up, presenting a treatment plan will be...
All-Star Quick Tip – Avoiding the “S” Words
Training mistakes to avoid include a reliance on the two "S Words." The first word is “selling.” Selling mean to impose on someone to have them to do something you want. Good at business? A focus on manipulating a patient is a losing proposition. Yes, as a dentist you...
Successful Dental Practice – Overcome The Status Quo
Building a successful dental practice has some unique demands. The “owner” of the practice is often the dentist, and unlike most bosses, the dentist is unable to actively manage their team for most of the working day. That...
Banish Broken Appointments!
A critically important challenge for a dental practice is banishing broken appointments. There is nothing more insidious than a patient failing to show up. When you combine the time and energy spent preparing for the appointment with the inability to recover the lost...
Dental Telephone Scripts: Stop Using Phone Call Scripts!
I think that it is safe to say that most people - especially dental patients and team members - have a less-than-ideal relationship with dental telephone scripts. How many times have you called a company and the agent who answers sounds a bit off - maybe even robotic?...
Effective Dental Morning Huddles
An effective morning huddle may be one of the most powerful tools to ensure an efficient and productive day. First, it is important to understand what a morning huddle is and its purpose. An effective morning huddle is a time for your team members to share details...
5 Common Mistakes with Dental Front Office Training (and how to fix them fast) -Virtual Dental Front Office Training
Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in. It’s where your existing patients schedule appointments, and the...
Dental Online Training Decision Making: To Buy or Not To Buy
I find making decisions can sometimes be very difficult, especially when it comes to spending money. I see so many dentists buy things they don't need and overthink or overlooking things they should be investing in, such as online dental training. Why is deciding...
Dental Receptionist Training – Trial by Fire?
I finally got around to writing a blog post that reflects my experience with dental receptionist training – the good and the bad. Setting the Stage So, to provide some context, Alex Nottingham is my husband and founder and CEO of All-Star. I am the co-founder and VP...
The 9 Essential Elements of an Extraordinary Dental Phone Greeting
When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company...
Dental Scheduling Training: Three Efficient Steps
When you focus on dental scheduling training for your team, you run into a stark reality: There are only a few ways to increase revenue: work more, charge more, or become more efficient. The problem is that working more hours typically leads to burn out for the...
