Podcast: Building A Solid HR Foundation

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by guest Adrienne Twigg of Bent Ericksen & Associates. They discuss the role that a solid HR foundation plays in a successful dental practice.

Topics included:

  • Why having a solid HR foundation in the dental practice important
  • The biggest threat in dental practices today
  • How important is retention of your team/employees/staff right now?
  • COVID fears
  • Where does a new practice start with HR?


Click below to watch on Youtube or at the bottom of the post for a podcast.

About Adrienne Twigg:

Adrienne Twigg is an HR and Employment Compliance consultant and co-owner of Bent Ericksen & Associates, and provides educational programs, training and human resource services to dental professionals across the country.  With her HR expertise and experience, coupled with a background managing a large dental group practice for over 17 years, Adrienne’s presentations are insightful and practical, with an HR success-oriented focus.

Adrienne is part of the Seattle Study Club Speaker’s Bureau and is also a Certified Facilitator of the “Appreciation at Work” training process.

She is a member of the Society for Human Resource Management, Academy of Dental Management Consultants, Speaking Consulting Network and American Association of Dental Office Managers.

Learn more about Adrienne Twigg and Bent Ericksen & Associates by visiting www.bentericksen.com

About Coach Eric Vickery:

Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.

There are two main delivery systems that he utilizes, that of monthly coaching as well as virtual or on-site seminars. Through his coaching, Eric has been able to improve offices with his practice monitoring systems. He is an expert on case acceptance, verbal skills and the DISC personality profile. He has a passion for stopping cancellations, handling patient objections and asking patients for referrals/reviews. Further, he has vast expertise in financial arrangements, third party financing and eliminating dependence on insurance.

Download our FREE eBook – Dental Practice Excellence – 3 Steps to an All-Star Practice. We explore how minor changes in your approach to training on phone skills and scheduling, and the positive impact training has on your employees will help you take your practice productivity to pre-pandemic levels.

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Alex Nottingham, JD, MBA

Alex Nottingham, JD, MBA

Alex is the CEO and Founder of All-Star Dental Academy. He has authored the dental practice game-changer book “Dental Practice Excellence” and co-wrote a bestselling book with Brian Tracy. Alex has shared the stage with Michael Gerber (the author of “The E–Myth Revisited”), and lectures nationally and internationally to prestigious dental organizations. He is a former Tony Robbins top coach and consultant, having worked with companies from $1 million to $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.

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