All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by guest Adrienne Twigg of Bent Ericksen & Associates. They discuss the role that a solid HR foundation plays in a successful dental practice.
- Why having a solid HR foundation in the dental practice important
- The biggest threat in dental practices today
- How important is retention of your team/employees/staff right now?
- COVID fears
- Where does a new practice start with HR?
About Adrienne Twigg:
Adrienne Twigg is an HR and Employment Compliance consultant and co-owner of Bent Ericksen & Associates, and provides educational programs, training and human resource services to dental professionals across the country. With her HR expertise and experience, coupled with a background managing a large dental group practice for over 17 years, Adrienne’s presentations are insightful and practical, with an HR success-oriented focus.
Adrienne is part of the Seattle Study Club Speaker’s Bureau and is also a Certified Facilitator of the “Appreciation at Work” training process.
She is a member of the Society for Human Resource Management, Academy of Dental Management Consultants, Speaking Consulting Network and American Association of Dental Office Managers.
About Coach Eric Vickery:
Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.
There are two main delivery systems that he utilizes, that of monthly coaching as well as virtual or on-site seminars. Through his coaching, Eric has been able to improve offices with his practice monitoring systems. He is an expert on case acceptance, verbal skills and the DISC personality profile. He has a passion for stopping cancellations, handling patient objections and asking patients for referrals/reviews. Further, he has vast expertise in financial arrangements, third party financing and eliminating dependence on insurance.