Strategies for Leadership and Maintaining a Healthy and Productive Office Culture

All-Star Dental Academy President of Coaching Eric Vickery is joined by Dental HR experts Alan and Adrienne Twigg of Bent Ericksen & Associates.

Eric speaks with Alan and Adrienne about effectively leading your team and maintaining a healthy office culture.



About Alan and Adrienne Twigg:

Adrienne Twigg is co-owner of Bent Ericksen & Associates and an HR compliance consultant. Having both the experience of managing a large dental group practice with 35 team members for 17 years, and working with dentists across the country, Adrienne brings a positive, proven approach to solving everyday employee related challenges and strengthening the team.  She has presented nationally on the topics of practice management, human resources and employment compliance. 

Alan Twigg is Vice President at Bent Ericksen & Associates. As a strong proponent of symbiotic employer-employee relations, Alan is passionate about education, teamwork, positive work environments and culture, with an emphasis on long-term personnel retention and employment compliance, where his solutions-oriented outlook excels. Prior to joining Bent Ericksen & Associates, Alan had extensive experience in employee relations and personnel management, with both small and medium size businesses. Alan has guided numerous clients and consultants through the challenging world of HR and Employment Compliance. With Bent Ericksen & Associates, Alan’s expertise extends to client consultations, strategic planning, marketing plan development, operational support, and product development.

Click here to learn more abut Bent Ericksen & Associates.


About Eric Vickery:

Eric Vickery is All-Star’s President of Coaching. He holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.

There are two main delivery systems that he utilizes, that of monthly coaching as well as virtual or on-site seminars. Through his coaching, Eric has been able to improve offices with his practice monitoring systems. He is an expert on case acceptance, verbal skills and the DISC personality profile. He has a passion for stopping cancellations, handling patient objections and asking patients for referrals/reviews. Further, he has vast expertise in financial arrangements, third party financing and eliminating dependence on insurance.




Download our FREE eBook – Dental Practice Excellence – 3 Steps to an All-Star Practice. We explore how minor changes in your approach to training on phone skills and scheduling, and the positive impact training has on your employees will help you take your practice productivity to pre-pandemic levels.


Listen Now!

Alex Nottingham, JD, MBA

Alex Nottingham, JD, MBA

Alex is the CEO and Founder of All-Star Dental Academy. He has authored the dental practice game-changer book “Dental Practice Excellence” and co-wrote a bestselling book with Brian Tracy. Alex has shared the stage with Michael Gerber (the author of “The E–Myth Revisited”), and lectures nationally and internationally to prestigious dental organizations. He is a former Tony Robbins top coach and consultant, having worked with companies from $1 million to $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.

Limited Time: FREE eBook

"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer

1. Get QUALITY patients without selling

2. Banish broken appointments

3. Reduce turnover by 25%

You have Successfully Subscribed!