Dental Office Customer Service

Excellent customer service (or “patient service” if you prefer) is fundamental to providing an All-Star Patient Experience. And it isn’t just the patient that benefits. Join us as we explore the role of service in working with patients and how it benefits the team.

We discuss:

  • How building rapport is directly related to service
  • How providing excellent service makes the team’s job easier
  • How rapport is the secret ingredient to an All-Star Patient Experience

Recent Podcast Episodes

Handling Objections: Part 1
Handling Objections: Part 1

Motivational Moments with Eric Vickery: Learn to handle patient objections in dentistry: listen, categorize, and...

Recent Podcast Episodes

Handling Objections: Part 2
Handling Objections: Part 2

Motivational Moments with Eric Vickery: acknowledge objections, engage empathetically, and overcome them with clarifying questions. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric Vickery Eric holds a degree...

Top 6 Marketing Mistakes: Part 3
Top 6 Marketing Mistakes: Part 3

Alex Nottingham JD MBA discusses Marketing Mistake #3: Discounting can attract price-focused patients and strain profitability. Resources: Dental Practice Growth Webinar  Dental Coaching All-Star Online Training About Alex Nottingham JD MBA Alex is the CEO and Founder...

Outlive – Strategies to Maximize Health
Outlive – Strategies to Maximize Health

Dr. Calderwood and Alex Nottingham JD MBA discuss aging well through “outlive" principles such as exercise, metabolic health, and more. Tune in for strategies to maximize health and longevity. Resources: All-Star Live Dental Training Events Dental Coaching Dental...

Handling Objections: Part 1
Handling Objections: Part 1

Motivational Moments with Eric Vickery: Learn to handle patient objections in dentistry: listen, categorize, and engage effectively. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric Vickery Eric holds a degree...

Top 6 Marketing Mistakes: Part 2
Top 6 Marketing Mistakes: Part 2

Alex Nottingham JD MBA discusses Marketing Mistake #2: targeting everyone leads to reaching no one. Refine your audience for optimal outcomes. Resources: Dental Practice Growth Webinar  Dental Coaching All-Star Online Training About Alex Nottingham JD MBA Alex is the...

Limited Time: FREE eBook

"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer

1. Get QUALITY patients without selling

2. Banish broken appointments

3. Reduce turnover by 25%

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