Excellent customer service (or “patient service” if you prefer) is fundamental to providing an All-Star Patient Experience. And it isn’t just the patient that benefits. Join us as we explore the role of service in working with patients and how it benefits the team.
We discuss:
Alex Nottingham and Katherine Eitel Belt discuss the importance of courageous conversations. They explore the reasons...
Motivational Moments with Eric Vickery: Keys to effective case presentation, Part 2 – using open-ended questions,...
Alex Nottingham JD MBA discusses avoiding common marketing mistakes and offers best practices for standing out!...
Heather Nottingham discusses the challenges in dental hiring, emphasizing the benefits of outsourcing to specialists...
Alex Nottingham and Katherine Eitel Belt discuss the importance of courageous conversations. They explore the reasons why people avoid these conversations and the skills needed to navigate them effectively. Katherine introduces the ARCH framework for courageous...
Motivational Moments with Eric Vickery: Keys to effective case presentation, Part 2 – using open-ended questions, getting three ‘yeses’ and avoiding pressure sales. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About...
Alex Nottingham JD MBA discusses avoiding common marketing mistakes and offers best practices for standing out! Resources: Dental Practice Growth Webinar Dental Coaching All-Star Online Training About Alex Nottingham JD MBA Alex is the CEO and Founder of All-Star...
Heather Nottingham discusses the challenges in dental hiring, emphasizing the benefits of outsourcing to specialists for quality candidates and efficiency. Resources: All-Star’s Hiring Service Practice Growth Summit 2024 Dental Practice Growth Webinar About Heather...
Motivational Moments with Eric Vickery: Keys to effective case presentation, Part 1 - start with the patient's why, address conditions & consequences. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About Eric...
"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
1. Get QUALITY patients without selling
2. Banish broken appointments
3. Reduce turnover by 25%