Dental Office Customer Service

Excellent customer service (or “patient service” if you prefer) is fundamental to providing an All-Star Patient Experience. And it isn’t just the patient that benefits. Join us as we explore the role of service in working with patients and how it benefits the team.

We discuss:

  • How building rapport is directly related to service
  • How providing excellent service makes the team’s job easier
  • How rapport is the secret ingredient to an All-Star Patient Experience

Recent Podcast Episodes

Tony Robbins and Me
Tony Robbins and Me

Alex Nottingham JD MBA shares his journey from aspiring Fortune 500 CEO to transforming his father's dental practice,...

Leadership For All
Leadership For All

Eric Vickery and Alex Nottingham JD MBA discuss leadership insights for dentists and entrepreneurs, emphasizing...

Ideal Day Scheduling Part 1
Ideal Day Scheduling Part 1

Motivational Moments with Eric Vickery: A series on Ideal Day scheduling, emphasizing the need to set daily goals per...

Three Rules for Investing
Three Rules for Investing

Alex Nottingham JD MBA shares three investment rules: don't lose money, avoid distractions, and keep a long-term...

Recent Podcast Episodes

Tony Robbins and Me
Tony Robbins and Me

Alex Nottingham JD MBA shares his journey from aspiring Fortune 500 CEO to transforming his father's dental practice, thanks to skills learned from Tony Robbins. This led to the creation of All-Star Dental Academy, now a leading training and coaching company in...

Leadership For All
Leadership For All

Eric Vickery and Alex Nottingham JD MBA discuss leadership insights for dentists and entrepreneurs, emphasizing emotional intelligence and team development. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric...

Ideal Day Scheduling Part 1
Ideal Day Scheduling Part 1

Motivational Moments with Eric Vickery: A series on Ideal Day scheduling, emphasizing the need to set daily goals per provider and breaking them down into achievable targets. By consistently tracking and meeting these goals, practices can ensure they hit their monthly...

Three Rules for Investing
Three Rules for Investing

Alex Nottingham JD MBA shares three investment rules: don't lose money, avoid distractions, and keep a long-term perspective with steady growth. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Alex Nottingham JD...

Open Dental Coaching Insights
Open Dental Coaching Insights

Eric Vickery and Larissa Pretoni discuss maximizing the use of practice management software - Open Dental. Larissa emphasizes the importance of understanding the software's capabilities and customizability to fully utilize it. Resources: All-Star Live Dental Training...

Limited Time: FREE eBook

"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer

1. Get QUALITY patients without selling

2. Banish broken appointments

3. Reduce turnover by 25%

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