Whenever I listen to my New Patient Secret Shopper calls to dental offices there are always 3 very easy phone skill mistakes that happen time-and-time again. They are so basic and they may not seem like a big deal, yet the amount of money and new potential patients being lost by not getting these three pieces of information is mind-blowing! Here they are:
1. Not getting the patient’s name
2. Not getting the patient’s phone number and contact information
3. Not asking the patient when they would like to schedule their appointment
