How to Achieve Phone Success

In this podcast, you will learn how to achieve dental phone success:

  • Why phone training is so important
  • The #1 key to phone & customer service success
  • How to handle employees that don’t call patients back
  • What to do if patients don’t book right away

Learn about her phone skills training course

Get quick phone training with dental podcasts.

Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million-dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phone skills success, promoting patient experience, and implementation of systems.

Heather is also an accomplished writer in the world of dentistry, having her articles, press releases, and blogs featured in various publications including Dental Practice Management, Dentistry Today, The Progressive Dentist Magazine, Dentistry IQ, and more.

How to Achieve Phone Success, All-Star Dental Academy

Heather Nottingham
VP of Training
All-Star Dental Academy

Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phone skills success, promoting patient experience, and implementation of systems.

Recent Podcast Episodes

Tony Robbins and Me
Tony Robbins and Me

Alex Nottingham JD MBA shares his journey from aspiring Fortune 500 CEO to transforming his father's dental practice,...

Leadership For All
Leadership For All

Eric Vickery and Alex Nottingham JD MBA discuss leadership insights for dentists and entrepreneurs, emphasizing...

Ideal Day Scheduling Part 1
Ideal Day Scheduling Part 1

Motivational Moments with Eric Vickery: A series on Ideal Day scheduling, emphasizing the need to set daily goals per...

Three Rules for Investing
Three Rules for Investing

Alex Nottingham JD MBA shares three investment rules: don't lose money, avoid distractions, and keep a long-term...

Recent Podcast Episodes

Tony Robbins and Me
Tony Robbins and Me

Alex Nottingham JD MBA shares his journey from aspiring Fortune 500 CEO to transforming his father's dental practice, thanks to skills learned from Tony Robbins. This led to the creation of All-Star Dental Academy, now a leading training and coaching company in...

Leadership For All
Leadership For All

Eric Vickery and Alex Nottingham JD MBA discuss leadership insights for dentists and entrepreneurs, emphasizing emotional intelligence and team development. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric...

Ideal Day Scheduling Part 1
Ideal Day Scheduling Part 1

Motivational Moments with Eric Vickery: A series on Ideal Day scheduling, emphasizing the need to set daily goals per provider and breaking them down into achievable targets. By consistently tracking and meeting these goals, practices can ensure they hit their monthly...

Three Rules for Investing
Three Rules for Investing

Alex Nottingham JD MBA shares three investment rules: don't lose money, avoid distractions, and keep a long-term perspective with steady growth. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Alex Nottingham JD...

Open Dental Coaching Insights
Open Dental Coaching Insights

Eric Vickery and Larissa Pretoni discuss maximizing the use of practice management software - Open Dental. Larissa emphasizes the importance of understanding the software's capabilities and customizability to fully utilize it. Resources: All-Star Live Dental Training...

Limited Time: FREE eBook

"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer

1. Get QUALITY patients without selling

2. Banish broken appointments

3. Reduce turnover by 25%

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