How to Achieve Phone Success

In this podcast, you will learn how to achieve dental phone success:

  • Why phone training is so important
  • The #1 key to phone & customer service success
  • How to handle employees that don’t call patients back
  • What to do if patients don’t book right away

Learn about her phone skills training course

Get quick phone training with dental podcasts.

Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million-dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phone skills success, promoting patient experience, and implementation of systems.

Heather is also an accomplished writer in the world of dentistry, having her articles, press releases, and blogs featured in various publications including Dental Practice Management, Dentistry Today, The Progressive Dentist Magazine, Dentistry IQ, and more.

How to Achieve Phone Success, All-Star Dental Academy

Heather Nottingham
VP of Training
All-Star Dental Academy

Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phone skills success, promoting patient experience, and implementation of systems.

Recent Podcast Episodes

Obstacles to Growth
Obstacles to Growth

Weekly Motivational Moments with Eric Vickery: Overcome growth obstacles by focusing on self-belief and avoiding...

Motivation & Inspiration
Motivation & Inspiration

Dr. Etchison discusses how growth lies in continuous improvement, involving the entire team to enhance patient care...

Killer Words
Killer Words

Weekly Motivational Moments with Eric Vickery: Beware of killer words that limit effective communication. Resources:...

Recent Podcast Episodes

Personal Growth Precedes Professional Growth
Personal Growth Precedes Professional Growth

Paula Harriss discusses key insights on personal growth: embrace vulnerability, seek guidance, and commit to lifelong learning for a fulfilling journey. See more of Paula at the Practice Growth Summit 2024 with All-Star Dental Academy®! Resources: Practice Growth...

Obstacles to Growth
Obstacles to Growth

Weekly Motivational Moments with Eric Vickery: Overcome growth obstacles by focusing on self-belief and avoiding distractions to maximize focus. Resources: Practice Growth Summit 2024 Dental Coaching Dental Practice Growth Webinar  About Eric Vickery Eric holds a...

Motivation & Inspiration
Motivation & Inspiration

Dr. Etchison discusses how growth lies in continuous improvement, involving the entire team to enhance patient care and practice efficiency. See more of Dr. Etchison at the Practice Growth Summit 2024 with All-Star Dental Academy®! Resources: Practice Growth Summit...

Killer Words
Killer Words

Weekly Motivational Moments with Eric Vickery: Beware of killer words that limit effective communication. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric Vickery Eric holds a degree in business administration...

Discover Your Why: Marketing for Growth
Discover Your Why: Marketing for Growth

Patrick Chavoustie delves into the holistic view of marketing, emphasizing the significance of team investment and aligning the practice's mission with a compelling why for lasting success. Resources: Practice Growth Summit 2024 The Dental Brief Podcast OMNI Premier...

Limited Time: FREE eBook

"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer

1. Get QUALITY patients without selling

2. Banish broken appointments

3. Reduce turnover by 25%

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