Should Hygienists Talk Finances? – Rachel Wall

Rachel Wall

CEO, Inspired Hygiene

Hygienists often spend more time with patients than the doctor. This often results in the opportunity to establish very strong relationships and be a proactive partner in your patients’ health. While these relationships can support the recommendation of high-level dental care, they can also sometimes hinder recommendations because you may know too much about your patients’ personal affairs.

You will learn:

  • How to focus on the value of your treatment recommendations rather than the cost
  • Three things you must know to increase your confidence in presenting treatment in the operatory
  • When and how to answer your patients’ financial questions and when to refer them to a financial coordinator in your practice

Rachel Wall is the founder of Inspired Hygiene, where she and her team provide coaching, workshops, and other products to help dentists in their pursuit of hygiene department profits. Rachel also serves the dental community as a consultant and speaker. In addition to private coaching Rachel draws from her 20-plus years of experience as a hygienist and practice administrator to deliver focused clinical articles and speaking programs. Rachel has written for, and been featured in, numerous industry journals including Dentistry Today, Progressive Dentist, RDH, and Hygienetown. She recently received the 2012 Dental Excellence Award from for “Most Effective Dental Hygienist Educator”.


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