Dental Phone Skills
Effective phone communication skills are critical to the success of your dental practice. Understanding potential new patient needs and establishing rapport – a comfortable familiarity – with patients are key to establishing an amazing patient experience.
50 Shades of GREAT: The Keys to Unlocking Your Phone Success
I am sure many of you have heard of the recent film, “50 Shades of Grey” (unless you have been living under a rock). You may be less familiar with our sexy and simple system for taking new patient calls in your dental office: The Great Call Process®. Here’s a peek at...
The 3 Dental Phone Skill Mistakes that are Costing You a Fortune
Whenever I listen to my New Patient Secret Shopper calls to dental offices there are always 3 very easy phone skill mistakes that happen time-and-time again. They are so basic and they may not seem like a big deal, yet the amount of money and new potential patients...