Dental Phone Skills
Listen to Howard Farran and Alex Nottingham talk about the new dental economy
Dentaltown's Howard Farran hosted Alex recently on his podcast. They chatted about how independent practices can compete in the new dental economy by highlighting the value that the independent dentist can provide. Providing value through service is the critical...
Your Cool Gadgets Won’t Save Your Dental Practice
Nearly every day, I hear dentists gushing about the latest and greatest cool gadgets and office equipment that they have recently purchased… everything from Cerec to special lasers and yet another camera. We get it, dentists are techies to the core and they like their...
Why Improving Dental Office Phone Skills is Like Dancing
Recently, I was thinking of dental office phone skills while my husband and I took up dance lessons. We have always been good in the basics of what is called “prom dancing,” and “winging it” on the dance floor. Unless you requested the Electric Slide or the Chicken...
Xaña Winans Interviewed by Dr. Howard Farran – DentalTown
Watch Xaña Winans' short clip where she discusses how to improve phone skills. Click here to watch the entire interview on DentalTown. Xaña Winans is a dental marketing strategist, international speaker, and author. She...
Front Desk Dental Reception – Not Enough Coverage at the Front Desk
Dentist’s question: Usually, my front desk dental reception position will try to engage a new patient on the phone, but the other phone lines will ring, constantly interrupting her. We have a small office so multiple front desk personnel are not feasible and the...
Do you take my insurance?
This question (Do you take my insurance) is known to strike fear in the heart of even the most experienced front office team members. Why? Because so many of them believe that if the answer is anything less than a resounding YES, the patient will choose to...
Study Club: Tough Questions, Tough Patients
We had an exciting study club. During this action-packed study club, we have examined how to answer the most difficult questions that arise on the phone and how to work with the most challenging patient personality types....
Dental Front Desk Etiquette: Who’s the More Important Patient?
Many times we get questions of front desk etiquette in the dental office with respect to patient “order of importance.” This question came in during one of our recent Dental Practice Excellence webinars. The dentist asked, “Is the person on the phone more important...
Fee for Service
It can be tiring relying only on insurance patients or price sensitive shoppers. Fee for service patients tend to be more profitable but very discriminating and demanding. In this study club, we explored how to get more fee-for-service patients. Heather Nottingham...
Romancing the Phone ™
Before becoming hailed as the “million dollar customer service genius” by dental industry insiders, I got my humble beginnings as a retail sales specialist, working for various large volume luxury companies like Bloomindale’s, Express, Kate Spade and others. My first...
