Although a potential patient may discover your practice through the internet or personal contact, most prospective patients will get in touch with your dental office on the phone. Your receptionist will have to manage the appointments of existing patients through the...
Recently, my inbox chimed with a notification from one of my favorite newsletters – the Harvard Business Review. The article talked about “team regression” and managing team performance during challenging times. It explored the fascinating psychology behind a team’s...
For dental practices, friction is anything that negatively impacts the patient experience. Read on for an explanation of how this concept is relevant in the modern business environment, and more importantly, why it matters for your dental practice, especially in the...
Recently, a compelling article from Harvard Business Review caught my attention. It discussed how business leaders can profoundly impact employee anxiety and stress levels. Read on about how you can manage stress in dentistry. Most business owners...
How Happiness Drives Productivity And Why You Must Train For It Wars, hurricanes, poverty, political unrest, and now the global economy caving in under relentless COVID-19 pressure. It seems the life we know has been turned upside down. From our Facebook feeds to the...
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"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
