All-Star’s President of Coaching Eric Vickery discusses how few things undermine a practice’s success like division in the team. Learn some quick tactics to help you nurture a healthy team.

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About Eric Vickery

Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.

Episode Transcript

Transcript performed by A.I. Please excuse the typos.

00:00:10:07 – 00:00:34:11

Hi, friends. Welcome to your weekly Motivational Moments with Eric Vickery, president of coaching at Allstar Dental Academy. This week, I want to talk to you about five killers of Team Unity. We take this one pretty serious. So what is it that creates challenges? Rifts. Things that are going on in the practice that create barriers. And how do we recognize them?

00:00:34:12 – 00:00:58:14

What describes them? Number one most powerful killer of team unity is poor communication. When you don’t know how to communicate as a family, as a team, you’re going to have dysfunction. It’s going to trickle down. You can’t sweep things under the carpet that won’t work. Number two, gossip. I joke often that I love gossip. I love hearing that.

00:00:58:16 – 00:01:23:26

But it is a killer of team unity. It takes two to tango. So take it back to the source. Do not allow gossip to fester in your on your team. Number three, unresolved disagreements. Unresolved disagreements. I’m going to talk about in a moment with the three R’s. Unresolved disagreements means I. I can’t let go of something. Number four, lack of shared purpose.

00:01:23:28 – 00:01:43:24

I don’t know our purpose. I don’t know our vision. I don’t have our cause. A few weeks ago, we talked about this. Knowing what will inspire you is your cause. Understanding your why might be a good time to go back to that and revisit that. Number five permitted incompetence. Nothing more frustrating than for team members really killing a one team member.

00:01:43:24 – 00:02:06:21

Right. And coattails. That’s really going to hurt the team. So today, this week, I want to go back to unresolved disagreements. Number three on this list, when you have disagreements, you have a tendency to fall into a trap of what we call the three R’s. And you want to avoid these. The three R’s go from resistance to resentment to revenge, from resistance to resentment to revenge.

00:02:06:24 – 00:02:22:19

Now, these three R’s are borne out of disagreements. I don’t like what you said there. And now I’m going to resist being around you. I don’t like your attitude. I don’t like the way you handled that. It’s a disagreement. I don’t like your attitude. I’m going to resist you. And now I’m going to start to resent you and then revenge.

00:02:22:24 – 00:02:44:05

Okay. I bought everybody coffee. Except for you. I didn’t know what you wanted. Okay? And I want to give you the solution here, guys. The number one most powerful characteristic any team can carry is the ability to utilize forgiveness. If you can figure out as a team that forgiveness is a tool to be used, not abused, not overused, but a tool for you.

00:02:44:05 – 00:03:14:12

Forgiveness is a key to a long lasting team. The longest lasting teams have been able to communicate through disagreements by way of forgiveness. You might need to seek forgiveness. You might need to apologize, whatever side of that you’re on. We probably have two people playing a role in that that disagreement, that challenge, that frustration, whatever it is. So your weekly motivational moment this week is identify any of those killers in yourself.

00:03:14:12 – 00:03:33:05

You’re not pointing fingers here and say, okay, am I playing a role in any sort of communication problems? Do I gossip? Do I have unresolved disagreements with someone? Do I not understand and or agree with our purpose? And where am I incompetent? Those are things that I want to acknowledge and say, okay, if any of those things are happening, I will deal with them.

00:03:33:10 – 00:03:39:22

But especially a disagreement. I want you to work on seeking forgiveness with each other. Have a great week, guys.

00:04:24:07 – 00:04:49:18

We hope you enjoyed this episode of Dental Allstars. Visit us online at all. Star Dental Academy dot com.

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