Most dentists and dental professionals have a common type of employee they prefer at their front desk. When asked who their favorite front desk person is you will usually get the same answer: The “competent one.” Dentists tend to love the staff member that knows all...
Average patient retention in dental practices is running 40 to 50 percent. Patients are coming in and never returning due to poor recall systems or the lack of them. The purpose of this webinar is to make attendees aware of...
What is the Patient Experience? We all know that we are supposed to be giving our patients the “best” patient experience possible, but what does that mean? In this webinar, Larry Guzzardo, Head Instructor at All-Star Dental...
We examined the basics of dental practice communication between the doctor vs team, and providing a framework for systems that encourage meaningful exchange of ideas. Find out what works best in your office, and...
Many people feel like drama in the workplace is just what comes with the territory. Does it seem like the same people are behind it all, draining away energy, enthusiasm, and optimism with endless complaining, negativity,...
Administration of plans and coding are even more important with the accelerating shift to PPO plans. This webinar addresses some of the top administrative and coding errors and prevents legal/participation issues while...
I had the great honor to interview the leading dental expert on Hiring and Human Resources, Tim Twigg, President of Bent Ericksen & Associates. During our discussion together, I asked Tim the top excuses to training and why dental offices fail to invest in...
Poor training increases turnover by 300%, which is a huge hit to the bottom line of a practice. Turnover costs range from 1-3x the cost of the employee. Think about it: recruitment, training, lost production, efficiency, and overtime/make-up costs. According to the...
Place an ad, read a resume, hire someone….how hard can it be? It’s not hard as long as you never make a mistake, never hire the wrong person, never have problems and never have turnover. Learn the latest foundational do’s and don’ts in recruiting that will support...
There are two things that absolutely infuriate dentists: patients trying to commoditize dentistry by making decisions about treatment based only on price, and patients not showing up for their appointments. Certainly price is an important...
Dangers abound to the vitality of your practice and your future success. It is possible not only to survive but to thrive in the midst of today’s challenges…if you are prepared. Knowledge is power so come learn: what you need to know, what you need to do, and what you...
It can be tiring relying only on insurance patients or price sensitive shoppers. Fee for service patients tend to be more profitable but very discriminating and demanding. In this study club, we explored how to get more fee-for-service patients. Heather Nottingham...
"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
1. Get QUALITY patients without selling
2. Banish broken appointments
3. Reduce turnover by 25%
