Building a successful dental practice has some unique demands. The “owner” of the practice is often the dentist, and unlike most bosses, the dentist is unable to actively manage their team for most of the working day. That...
Category: Leadership
Banish Broken Appointments!
A critically important challenge for a dental practice is banishing broken appointments. There is nothing more insidious than a patient failing to show up. When you combine the time and energy spent preparing for the appointment with the inability to recover the lost...
Dental Telephone Scripts: Stop Using Dental Phone Call Scripts!
I think that it is safe to say that most people - especially dental patients and team members - have a less-than-ideal relationship with dental telephone scripts (dental phone scripts). How many times have you called a company and the agent who answers sounds a bit...
Dental Online Training Decision Making: To Buy or Not To Buy
I find making decisions can sometimes be very difficult, especially when it comes to spending money. I see so many dentists buy things they don't need and overthink or overlooking things they should be investing in, such as online dental training. Why is deciding...
Dental Scheduling Training: Three Efficient Steps
When you focus on dental scheduling training for your team, you run into a stark reality: There are only a few ways to increase revenue: work more, charge more, or become more efficient. The problem is that working more hours typically leads to burn out for the...
Master Rapport with Your Dental Patients
Dentists need to have excellent inter-personal skills in order to work effectively with their patients. These skills form the foundation of rapport, a positive patient-dentist relationship, that leads to greater patient satisfaction. Rapport is critical. For the...
Top 5 Mistakes Dentists Make with Dental Team Training
Do you ever get push-back from your team about doing the things you ask them of them? The idea that you would get resistance from your team seems crazy since you are the boss, right? Does your team outright ignore your directions, or stare back blankly as if they will...
Dental Teamwork
Dentists typically don’t have good protocols in place for the practice to run efficiently in order to encourage dental teamwork. The most important aspect of any dental business is the team! If your team has not been trained to optimally handle all aspects of the...
Mindset Secrets of an All-Star Hygienist
Rachel Wall is the founder of Inspired Hygiene, where she and her team provide coaching, workshops and other products to help dentists in their pursuit of hygiene department profits…
Make your Dental Practice the Talk of the Town
Office philosophy is the foundation on which your practice is built, and it is an essential part...
Dental Office Training Issue: “But I already KNOW how to do all of this stuff!”
I am sure whether you have worked in dentistry for a short time or you have had a long career in the industry, you have come across at least one team member (perhaps many) that have uttered the words, “But I already KNOW how to do all of this stuff!” This attitude is...
A quick and easy solution to all your Dental Practice Management problems?
People love the idea of finding a quick and easy solution to all kinds of problems, not just dental practice management challenges. In fact, it is such a powerful human desire that there is a myth that surrounds the idea: the "silver bullet" - a metaphor for a simple,...
