Category: Leadership

Improving team productivity

Improving team productivity

A recent Harvard Business Review article explored the concept of diminishing productivity in American workers. The ideas discussed struck me as directly applicable to improving dental front office team productivity. Before we get to the specific issues, the article...

What to do AFTER a difficult conversation at work

What to do AFTER a difficult conversation at work

I recently read an article in the Harvard Business Review about team dynamics, and I wanted to share the important points with you. It’s common to experience difficult conversations at work, whether they are with associates, clients, or your team. They are difficult...

Team Building through Meetings

Team Building through Meetings

A recent article in the Harvard Business Review explored how to make meetings more effective. As an industry where most days start off with a quick meeting to review the day ahead, it seems like the ideas covered in the article are important for dentists to review....

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"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer

1. Get QUALITY patients without selling

2. Banish broken appointments

3. Reduce turnover by 25%

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