Dentaltown's Howard Farran hosted Alex recently on his podcast. They chatted about how independent practices can compete in the new dental economy by highlighting the value that the independent dentist can provide. Providing value through service is the critical...
Category: Patient Experience
The UNPatient Experience HIGHLIGHTS VIDEO
Dental Case Presentation – No-Hype, No-Pressure
There are proven techniques that will help you improve your patients' acceptance of your dental case presentation. We went over the fundamentals, and then we open up the floor to learn about what works for YOU and your patients, and together we tackled the most...
Dental Front Office Team: How do patients FEEL when they call your dental office?
First, I want to tell you how Patients should feel when they speak with your dental front office team. They should feel welcomed, cared-for, and heard. They should feel like they are calling a friend, or just made a new one. They should feel sure that your office...
David Moffet – Close Those Leaks in Your Practice
Most dentists believe when spaces occur in their Dental Schedule that they need to get more new patients. But more new patients is not the answer if patients are leaking out the back door and front door because of poor...
Redefine The Role of Your Front Desk Team
Most dentists and dental professionals have a common type of employee they prefer at their front desk. When asked who their favorite front desk person is you will usually get the same answer: The “competent one.” Dentists tend to love the staff member that knows all...
The Patient Experience – Larry Guzzardo
What is the Patient Experience? We all know that we are supposed to be giving our patients the “best” patient experience possible, but what does that mean? In this webinar, Larry Guzzardo, Head Instructor at All-Star Dental...
The Ritz-Carlton vs. The Ritz Cracker: How Does Your Dental Office Customer Service Measure Up?
Earlier this year, the executive team from All-Star Dental Academy had the pleasure of attending the Seattle Study Club Symposium (their big annual dental meeting) held at the Ritz-Carlton, in Amelia Island, Florida. If you have ever had the pleasure of visiting...
Driving Seamless Experiences – Dr. Joseph Michelli
Consumers expect more from professional service providers than they ever have before. In an age of unprecedented customer “choice” and “voice,” quality of care and friendly service are often not enough to assure your patients will stay with you and refer their friends...
Should Hygienists Talk Finances? – Rachel Wall
Rachel Wall CEO, Inspired Hygiene http://inspiredhygiene.com Hygienists often spend more time with patients than the doctor. This often results in the opportunity to establish very strong relationships and be a proactive partner in your...
