Learn how to determine your “Recall Return Rate” and what important statistics to track the health of your Recare System. Learn how to make best use of the patient visit while they are in your care…
Category: Patient Experience
Dental Phone Training: Don’t Make Assumptions with Potential New Patients
One of the main concepts in All-Star Dental Academy's Dental Phone Training is to take a bit of time to try to understand the entire scope of a potential patient's healthcare issue, and not to make assumptions about their needs. To illustrate how this can affect...
6 Ways to Prepare Your Dental Practice for Increased Competition
The field of dentistry today has transformed immensely and it’s becoming increasingly difficult to sustain a successful dental practice. A lot of factors are at play here and can make or break the practice. Mentioned below are six ways which can help prepare your...
Dental Phone Training: Is Your First Impression the Worst Impression?
Begin rant about enthusiasm and passion on the phones... Today, I set out to find a new primary care physician. I found an office in our area that had relatively good reviews and had nice photos of their office and services on their website. Excellent! Not so...
Case Acceptance Verbiage – Dental Training
Success case acceptance verbiage in every part of the patient experience depends on our ability to create a meaningful connection with the folks we are treating. From answering the phones, explaining the findings of an exam, case acceptance, and making financial...
The Power of Having a “Can-Do” Attitude Instead of Being “No-I-Can’t” Rude
Recently, our All-Star Dental Academy team had the pleasure of visiting Orlando, Florida for a dental marketing conference. Alex and I stayed near the convention center at a hotel that was reasonably priced, very nicely appointed, and threw in a free breakfast. Upon...
Patient Experience: A Misunderstanding about Insurance
Avoid a poor patient experience by determining benefits before the office visit
Stop Complaining about Your Patients and “Let it Go”
Not a day goes by where I don’t hear someone complaining about the patients in their dental office. Having come from working in a dental office for many years, I completely understand how frustrating it can be when you give your “all” to your patients, and yet they...
Listen to Howard Farran and Alex Nottingham talk about the new dental economy
Dentaltown's Howard Farran hosted Alex recently on his podcast. They chatted about how independent practices can compete in the new dental economy by highlighting the value that the independent dentist can provide. Providing value through service is the critical...
The UNPatient Experience HIGHLIGHTS VIDEO
Dental Case Presentation – No-Hype, No-Pressure
There are proven techniques that will help you improve your patients' acceptance of your dental case presentation. We went over the fundamentals, and then we open up the floor to learn about what works for YOU and your patients, and together we tackled the most...
Dental Front Office Team: How do patients FEEL when they call your dental office?
First, I want to tell you how Patients should feel when they speak with your dental front office team. They should feel welcomed, cared-for, and heard. They should feel like they are calling a friend, or just made a new one. They should feel sure that your office...
