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Category: Patient Experience

Training VS Technology

Training VS Technology

Heather Nottingham discusses the critical role of patient service training. It's important to remember patients appreciate the latest dental technology, but that won't be the thing that brings them into the practice. Resources: Dental Practice Growth Webinar Dental...

Service versus Sales

Service versus Sales

Eric Vickery highlights dentistry's emphasis on customer service over pressure sales. Emotions drive decisions, making continuous learning crucial. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About Eric Vickery Eric...

The Patient Experience and Technology

The Patient Experience and Technology

Ryan White and Alex Nottingham JD MBA discussed how technology is changing the patient experience in the healthcare industry. White noted that patients prefer to receive appointment reminders via text, and that online scheduling is becoming more popular. He pointed...

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3. Reduce turnover by 25%

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