Dental Training Blog
Redefine The Role of Your Front Desk Team
Most dentists and dental professionals have a common type of employee they prefer at their front desk. When asked who their favorite front desk person is you will usually get the same answer: The “competent one.” Dentists tend to love the staff member that knows all...
Sandy Pardue – The Three R’s of Practice Management: Recall, Reactivation, and Retention
Average patient retention in dental practices is running 40 to 50 percent. Patients are coming in and never returning due to poor recall systems or the lack of them. The purpose of this webinar is to make attendees aware of...
The Patient Experience – Larry Guzzardo
What is the Patient Experience? We all know that we are supposed to be giving our patients the “best” patient experience possible, but what does that mean? In this webinar, Larry Guzzardo, Head Instructor at All-Star Dental...
Study Club: Doctor vs Team – How To Manage Each Other
We examined the basics of dental practice communication between the doctor vs team, and providing a framework for systems that encourage meaningful exchange of ideas. Find out what works best in your office, and...
Study Club: Dealing with Dental Office Drama
Many people feel like drama in the workplace is just what comes with the territory. Does it seem like the same people are behind it all, draining away energy, enthusiasm, and optimism with endless complaining, negativity,...
Dental Front Desk Etiquette: Who’s the More Important Patient?
Many times we get questions of front desk etiquette in the dental office with respect to patient “order of importance.” This question came in during one of our recent Dental Practice Excellence webinars. The dentist asked, “Is the person on the phone more important...
Dr. Charles Blair – Stay Out of Jail: Top Administrative and Coding Errors
Administration of plans and coding are even more important with the accelerating shift to PPO plans. This webinar addresses some of the top administrative and coding errors and prevents legal/participation issues while...
Stepping Over Dollars To Save A Penny
I had the great honor to interview the leading dental expert on Hiring and Human Resources, Tim Twigg, President of Bent Ericksen & Associates. During our discussion together, I asked Tim the top excuses to training and why dental offices fail to invest in...
Onboarding Training
Poor training increases turnover by 300%, which is a huge hit to the bottom line of a practice. Turnover costs range from 1-3x the cost of the employee. Think about it: recruitment, training, lost production, efficiency, and overtime/make-up costs. According to the...
Successful Recruiting 1 of 3 – Tim Twigg
Place an ad, read a resume, hire someone….how hard can it be? It’s not hard as long as you never make a mistake, never hire the wrong person, never have problems and never have turnover. Learn the latest foundational do’s and don’ts in recruiting that will support...
Interview with Heather Nottingham & Larry Guzzardo
There are two things that absolutely infuriate dentists: patients trying to commoditize dentistry by making decisions about treatment based only on price, and patients not showing up for their appointments. Certainly price is an important...
Are You a Dabbler or a Doer?
Alright everyone…we get tons of requests from dentists that know that they need training, they see a problem, they know how to fix it, and then what happens…NOTHING!? They give us all kinds of excuses like, “my team doesn’t want to do it” (who’s the...
