Dental Training Blog
The Ritz-Carlton vs. The Ritz Cracker: How Does Your Dental Office Customer Service Measure Up?
Earlier this year, the executive team from All-Star Dental Academy had the pleasure of attending the Seattle Study Club Symposium (their big annual dental meeting) held at the Ritz-Carlton, in Amelia Island, Florida. If you have ever had the pleasure of visiting...
Risky Business: Where’s The Danger & How To Prepare – Dr. Roy Shelburne
Dangers abound to the vitality of your practice and your future success. It is possible not only to survive but to thrive in the midst of today’s challenges…if you are prepared. Knowledge is power so come learn: what you need to know, what you need to do, and what you...
Fee for Service
It can be tiring relying only on insurance patients or price sensitive shoppers. Fee for service patients tend to be more profitable but very discriminating and demanding. In this study club, we explored how to get more fee-for-service patients. Heather Nottingham...
Driving Seamless Experiences – Dr. Joseph Michelli
Consumers expect more from professional service providers than they ever have before. In an age of unprecedented customer “choice” and “voice,” quality of care and friendly service are often not enough to assure your patients will stay with you and refer their friends...
All-Star Dental Academy Attends the American Academy of Cosmetic Dentistry’s (AACD) 2015 Annual Scientific Session
Last week, our All-Star Dental Academy team had the pleasure of attending the American Academy of Cosmetic Dentistry’s (AACD) Annual Scientific Session and Tradeshow, in San Francisco, CA. The conference was held at the Moscone Center West, and boasted some 2,000+...
Banishing Broken Appointments
We recently hosted a special, public session of our Study Club where we talked about strategies for overcoming broken appointments / no-shows. Fundamentally, the challenge associated with getting patients to show up to their appointments is one of perception. Patients...
Should Hygienists Talk Finances? – Rachel Wall
Rachel Wall CEO, Inspired Hygiene http://inspiredhygiene.com Hygienists often spend more time with patients than the doctor. This often results in the opportunity to establish very strong relationships and be a proactive partner in your...
Learn about what’s killing your new patient numbers & how to stop it for good – Dr. Chris Phelps
Corporate Dental groups are vastly changing the landscape in dentistry today. To survive the tide that's coming you have to know how to grow your business. The best way to do this is by getting more new patients in the door this year than...
Romancing the Phone ™
Before becoming hailed as the “million dollar customer service genius” by dental industry insiders, I got my humble beginnings as a retail sales specialist, working for various large volume luxury companies like Bloomindale’s, Express, Kate Spade and others. My first...
Is Your Dental Office Stuck in the Matrix?
I know why you're here, Dentists. I know what you've been doing... why you worry about your practice, why you stress about finances, and why night after night, you sit by your computer and obsess about filling holes in your schedule. You're...
50 Shades of GREAT: The Keys to Unlocking Your Phone Success
I am sure many of you have heard of the recent film, “50 Shades of Grey” (unless you have been living under a rock). You may be less familiar with our sexy and simple system for taking new patient calls in your dental office: The Great Call Process®. Here’s a peek at...
Seattle Study Club: Working Smarter, Not Harder
I had the pleasure this past weekend to visit The Seattle Study Club Symposium (their big annual meeting they hold each year). Many of you know this group, but for those who don't, The Seattle Study Club was created by a periodontist to bring general dentists and...
