Dental Training Blog
Using The Science of Influence In Your Dental Practice – Dr. Christopher Phelps
https://www.youtube.com/watch?v=oMMsUZSfXtwWouldn't you like to get more of your patients to say YES to your treatment recommendations? To have them pay their bill before they walk out of the office? To show up for their appointments or at least call you if they can't...
Dental Case Presentation – No-Hype, No-Pressure
There are proven techniques that will help you improve your patients' acceptance of your dental case presentation. We went over the fundamentals, and then we open up the floor to learn about what works for YOU and your patients, and together we tackled the most...
Handling Friends or Family that Cancel Appointments
At All-Star Dental Academy, we have very specific processes and verbiage for Banishing Broken Appointments and Cancellations, even with respect to friends or family that cancel appointments. One of our dentists recently asked us a question on how to address patients...
Dental Front Office Team: How do patients FEEL when they call your dental office?
First, I want to tell you how Patients should feel when they speak with your dental front office team. They should feel welcomed, cared-for, and heard. They should feel like they are calling a friend, or just made a new one. They should feel sure that your office...
Goal Setting Strategies – Study Club
All Star Goal Setting Strategies is our end-of year Study Club where you can take some time to reflect on the successes of the past year, and identify areas that need attention. Busy dentists often overlook analysis and...
Do you take my insurance?
This question (Do you take my insurance) is known to strike fear in the heart of even the most experienced front office team members. Why? Because so many of them believe that if the answer is anything less than a resounding YES, the patient will choose to...
Productive Dental Practice – Episode #1 – Dental Practice Management Series
Consider a dental practice “nightmare” scenario. You feel like you are running from patient to patient, doing exams left and right, with barely enough time to break for lunch. But at the end of the month, you run the numbers...
Study Club: Tough Questions, Tough Patients
We had an exciting study club. During this action-packed study club, we have examined how to answer the most difficult questions that arise on the phone and how to work with the most challenging patient personality types....
David Moffet – Close Those Leaks in Your Practice
Most dentists believe when spaces occur in their Dental Schedule that they need to get more new patients. But more new patients is not the answer if patients are leaking out the back door and front door because of poor...
Redefine The Role of Your Front Desk Team
Most dentists and dental professionals have a common type of employee they prefer at their front desk. When asked who their favorite front desk person is you will usually get the same answer: The “competent one.” Dentists tend to love the staff member that knows all...
Sandy Pardue – The Three R’s of Practice Management: Recall, Reactivation, and Retention
Average patient retention in dental practices is running 40 to 50 percent. Patients are coming in and never returning due to poor recall systems or the lack of them. The purpose of this webinar is to make attendees aware of...
The Patient Experience – Larry Guzzardo
What is the Patient Experience? We all know that we are supposed to be giving our patients the “best” patient experience possible, but what does that mean? In this webinar, Larry Guzzardo, Head Instructor at All-Star Dental...
