Dental Training Blog
Dental Treatment Acceptance: Why Patients say NO
Understanding why patients say "no" to a treatment plan is the first step in getting them to say YES. Dental treatment acceptance is a critical step in the patient experience, but it's important to know that with the proper set-up, presenting a treatment plan will be...
All-Star Quick Tip – Avoiding the “S” Words
Training mistakes to avoid include a reliance on the two "S Words." The first word is “selling.” Selling mean to impose on someone to have them to do something you want. Good at business? A focus on manipulating a patient is a losing proposition. Yes, as a dentist you...
Successful Dental Practice – Overcome The Status Quo
Building a successful dental practice has some unique demands. The “owner” of the practice is often the dentist, and unlike most bosses, the dentist is unable to actively manage their team for most of the working day. That...
Banish Broken Appointments!
A critically important challenge for a dental practice is banishing broken appointments. There is nothing more insidious than a patient failing to show up. When you combine the time and energy spent preparing for the appointment with the inability to recover the lost...
Dental Telephone Scripts: Stop Using Dental Phone Call Scripts!
I think that it is safe to say that most people - especially dental patients and team members - have a less-than-ideal relationship with dental telephone scripts (dental phone scripts). How many times have you called a company and the agent who answers sounds a bit...
Dental Online Training Decision Making: To Buy or Not To Buy
I find making decisions can sometimes be very difficult, especially when it comes to spending money. I see so many dentists buy things they don't need and overthink or overlooking things they should be investing in, such as online dental training. Why is deciding...
Dental Receptionist Training – Trial by Fire?
I finally got around to writing a blog post that reflects my experience with dental receptionist training – the good and the bad. Setting the Stage So, to provide some context, Alex Nottingham is my husband and founder and CEO of All-Star. I am the co-founder and VP...
The 9 Essential Elements of an Extraordinary Dental Phone Greeting
When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look...
Dental Scheduling Training: Three Efficient Steps
When you focus on dental scheduling training for your team, you run into a stark reality: There are only a few ways to increase revenue: work more, charge more, or become more efficient. The problem is that working more hours typically leads to burn out for the...
Master Rapport with Your Dental Patients
Dentists need to have excellent inter-personal skills in order to work effectively with their patients. These skills form the foundation of rapport, a positive patient-dentist relationship, that leads to greater patient satisfaction. Rapport is critical. For the...
6 Ways to Combat Awkward Phone Silences
When I evaluate front office teams on their new patient calls, one issue really stands out: phone silences. The amount of awkward, dead-silence moments between the team member and the potential patient caller is surprising and concerning. If this happens in your...
What makes a good dental practice employee?
There are good employees and then there are great employees. There are team members that go through the day barely noticed, and there are others who will always be the frontrunners for important projects and tasks - the ones who will always be asked for suggestions on...