Dental Training Blog
The Future of Dentistry
Dentistry is changing in a big way. Patients know more and are becoming immune to the sales tactics that worked five years ago. With online review sites, increased search and social media, and competition, dentists not only have to provide amazing dentistry, but also outstanding customer service…
How Healthy is Your Recall
Learn how to determine your “Recall Return Rate” and what important statistics to track the health of your Recare System. Learn how to make best use of the patient visit while they are in your care…
How to Achieve Phone Success
Why phone training is so important – The #1 key to phone & customer service success – How to handle employees that don’t call patients back – What to do if patients don’t book right away…
Dental Phone Training: Don’t Make Assumptions with Potential New Patients
One of the main concepts in All-Star Dental Academy's Dental Phone Training is to take a bit of time to try to understand the entire scope of a potential patient's healthcare issue, and not to make assumptions about their needs. To illustrate how this can affect...
Information Revolution and Dental Practice Marketing
The rise of the information revolution via the internet has given consumers (in our case dental patients) instant access to more information and resources than ever before to assist in their healthcare...
A quick and easy solution to all your Dental Practice Management problems?
People love the idea of finding a quick and easy solution to all kinds of problems, not just dental practice management challenges. In fact, it is such a powerful human desire that there is a myth that surrounds the idea: the "silver bullet" - a metaphor for a simple,...
6 Ways to Prepare Your Dental Practice for Increased Competition
The field of dentistry today has transformed immensely and it’s becoming increasingly difficult to sustain a successful dental practice. A lot of factors are at play here and can make or break the practice. Mentioned below are six ways which can help prepare your...
Times Have Changed For Dental Team Training Options
Times have changed for dental team training options. In the 80's and 90's dentists took their entire teams to dental meetings for their continuing education. Here are the top three reasons why it is now more common and economical to bring the training to the...
Dental Phone Training: Is Your First Impression the Worst Impression?
Begin rant about enthusiasm and passion on the phones... Today, I set out to find a new primary care physician. I found an office in our area that had relatively good reviews and had nice photos of their office and services on their website. Excellent! Not so...
Dental Office Phone scripts are killing your customer service
Phone scripts are killing your customer service The customer interaction has never been more important than in today’s independent dental practice. Where corporate practices are able to cut prices and invest heavily in marketing, the...
Dental Office Culture – How to Create One & Keep it!
Success with patients requires the right environment and dental office culture, and one critical part of the environment is the dental office culture. This ambiguous buzzword can be difficult to measure, but its impact on...
Improving team productivity
A recent Harvard Business Review article explored the concept of diminishing productivity in American workers. The ideas discussed struck me as directly applicable to improving dental front office team productivity. Before we get to the specific issues, the article...
