Dental Phone Skills

Effective phone communication skills are critical to the success of your dental practice. Understanding potential new patient needs and establishing rapport – a comfortable familiarity – with patients are key to establishing an amazing patient experience.

Phone Skills Bootcamp

by Shyanne McCracken | Mar 13, 2024 | Coaching, News & Events, Phone Skills, Podcast

Heather Nottingham discusses how the importance of phone skills lies in setting a positive first impression and driving conversions, yet many practices fail to prioritize this area. Join us on May 16th for our Phone Skills Bootcamp! Resources: Practice Growth Summit...

New Patient Phone Call Success

by Shyanne McCracken | Mar 4, 2024 | Coaching, Motivation, Phone Skills, Podcast, Scheduling

Weekly Motivational Moments with Eric Vickery: New patient phone calls - ask questions, guide conversations, and aim for scheduling success! Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About Eric Vickery Eric holds a...

Banish Broken Appointments

by Shyanne McCracken | Jan 5, 2024 | Phone Skills, Podcast, Scheduling

Alex Nottingham, JD, MBA offers expert guidance in banishing broken appointments to drive practice growth. Unlock effective strategies and training for optimal practice management. Resources: Dental Practice Growth Webinar All-Star Live Dental Training Events Dental...

The GREAT Phone Call™ Process

by Shyanne McCracken | Dec 21, 2023 | Coaching, Patient Experience, Phone Skills, Podcast

Alex Nottingham discusses the GREAT Call™ Process - building rapport with new callers leads to increased call conversion and patient experience. Don't be EAGER, be GREAT. Resources: Dental Practice Growth Webinar All-Star Live Dental Training Events Dental Coaching...

Poor Phone Call Conversion

by Shyanne McCracken | Dec 14, 2023 | Coaching, Leadership, Phone Skills, Podcast, Training

Alex Nottingham, JD, MBA highlights the toll of poor call conversions on profit. Team training is vital for reducing this loss. Resources: Dental Practice Growth Webinar All-Star Live Dental Training Events Dental Coaching All-Star Online Training About Alex...

Being a Peach on the Phone

by Shyanne McCracken | Nov 10, 2023 | Coaching, Patient Experience, Phone Skills, Podcast

Heather Nottingham shares insights on conquering phone fears, embracing change, and delivering excellent customer service. Be a confident 'peach'! Resources: Dental Practice Growth Webinar Dental Online Team Training About Heather Nottingham Heather is the VP of...

Does Everyone Need Phone Training?

by Shyanne McCracken | Oct 19, 2023 | Patient Experience, Phone Skills, Podcast, Training

Dental All-Stars: Cross-train your team for phone skills and consistent patient experience. Heather Nottingham's insights for success. Resources: Dental Practice Growth Webinar Dental Online Team Training About Heather Nottingham Heather is the VP of Training &...

Business Growth Formula

by Shyanne McCracken | Aug 22, 2023 | Coaching, Leadership, Marketing, Patient Experience, Phone Skills, Podcast, Training

Dental All-Stars: Jay Shorr & Alex Nottingham discuss the Business Growth Formula – emphasizing training, service, and patient experience. Resources: Shorr Solutions Dental Practice Growth Webinar About Jay Shorr As the CEO and Founder of Shorr Solutions, a...

Engaging Patients on the Telephone

by Shyanne McCracken | Jul 11, 2023 | Case Acceptance, Coaching, Phone Skills, Podcast, Training

Engage patients on the telephone with the GREAT Call® Process. Learn techniques for effective communication and building rapport. Be an All Star! Resources: Dental Practice Excellence Webinar Dental Coaching Dental Practice Growth Webinar About Larry Guzzardo...

Mystery Calls Dilemma in Dentistry

by Shyanne McCracken | May 31, 2023 | Management, Phone Skills, Podcast, Training

Heather Nottingham, co-founder and VP of training at All-Star Dental Academy is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the topic of mystery calls in dentistry. Heather explains that mystery calls are an old-school tactic where companies...