Dental Phone Skills

Effective phone communication skills are critical to the success of your dental practice. Understanding potential new patient needs and establishing rapport – a comfortable familiarity – with patients are key to establishing an amazing patient experience.

6 Ways to Combat Awkward Phone Silences

6 Ways to Combat Awkward Phone Silences

When I evaluate front office teams on their new patient calls, one issue really stands out. The amount of awkward, dead-silence moments between the team member and the potential patient caller is surprising and concerning. If this happens in your office, it usually...