Dental Training Blog
Banish Broken Appointments!
A critically important challenge for a dental practice is banishing broken appointments. There is nothing more insidious than a patient failing to show up. When you combine the time and energy spent preparing for the appointment with the inability to recover the lost...
Dental Telephone Scripts: Stop Using Dental Phone Call Scripts!
I think that it is safe to say that most people - especially dental patients and team members - have a less-than-ideal relationship with dental telephone scripts (dental phone scripts). How many times have you called a company and the agent who answers sounds a bit...
Dental Online Training Decision Making: To Buy or Not To Buy
I find making decisions can sometimes be very difficult, especially when it comes to spending money. I see so many dentists buy things they don't need and overthink or overlooking things they should be investing in, such as online dental training. Why is deciding...
Dental Receptionist Training – Trial by Fire?
I finally got around to writing a blog post that reflects my experience with dental receptionist training – the good and the bad. Setting the Stage So, to provide some context, Alex Nottingham is my husband and founder and CEO of All-Star. I am the co-founder and VP...
The 9 Essential Elements of an Extraordinary Dental Phone Greeting
When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look...
Dental Scheduling Training: Three Efficient Steps
When you focus on dental scheduling training for your team, you run into a stark reality: There are only a few ways to increase revenue: work more, charge more, or become more efficient. The problem is that working more hours typically leads to burn out for the...
Master Rapport with Your Dental Patients
Dentists need to have excellent inter-personal skills in order to work effectively with their patients. These skills form the foundation of rapport, a positive patient-dentist relationship, that leads to greater patient satisfaction. Rapport is critical. For the...
6 Ways to Combat Awkward Phone Silences
When I evaluate front office teams on their new patient calls, one issue really stands out: phone silences. The amount of awkward, dead-silence moments between the team member and the potential patient caller is surprising and concerning. If this happens in your...
What makes a good dental practice employee?
There are good employees and then there are great employees. There are team members that go through the day barely noticed, and there are others who will always be the frontrunners for important projects and tasks - the ones who will always be asked for suggestions on...
Top 5 Mistakes Dentists Make with Dental Team Training
Do you ever get push-back from your team about doing the things you ask them of them? The idea that you would get resistance from your team seems crazy since you are the boss, right? Does your team outright ignore your directions, or stare back blankly as if they will...
New Patient Phone Calls – Who Should Handle Them?
A dentist in our training program asked a very common question recently about new patient phone calls. I wanted to answer it publicly so everyone can benefit from the response. The Question about New Patient Phone Calls: Question:...
Using Photography to Increase Treatment Acceptance
Have you been confused about how to use photography to help patients understand their clinical problems? Showing patients what’s going on inside their mouth is more powerful than simply telling them. Pictures can illustrate a condition that you could never accurately...
